New: AI on Hold
Your On-Hold Messages Could Be Working Much Harder If you’re like most businesses, your on-hold messages were written once, recorded […]...
Your On-Hold Messages Could Be Working Much Harder If you’re like most businesses, your on-hold messages were written once, recorded […]...
SMS: Quick, Convenient Customer Connections Voice calls remain the gold standard for complex conversations and building relationships, but let’s face […]...
Transcription is Your Secret Weapon Transcription isn’t just about converting speech to text—it’s the springboard that launches every AI-powered service […]...
Moving forward with Microsoft Marketplace validation We’re pleased to share that our AI-powered version of CyCX has successfully completed Microsoft’s […]...
Transform Your Customer Experience Whilst Cutting Operational Costs Customers expect instant, round-the-clock service with zero wait times. The solution is […]...
Capture, Analyse, and Store EVERY Customer Conversation Automatically in CRM Whether it’s your AI Assistant taking calls or your team […]...
Scripts that think and adapt with every conversation Introducing Cytrack’s Agent Dynamic Scripting: Intelligence That Adapts in Real-Time Building on […]...
Get better visibility with “Smart Breaks” We’re excited to introduce a new break scheduling feature that brings better visibility and […]...
Cytrack’s new “Smart Callbacks” transform customer service Callback-in-queue systems transformed customer service – no more endless hold music, wondering when […]...
From a small Gold Coast office to powering customer conversations worldwide Thirty years ago, in 1995, Cytrack began with a […]...
We’re excited to announce that Cytrack is now listed on the National AI Centre’s AI Directory, a platform that showcases […]...
Building on the success of our Agent Quality Assurance solution, we’re excited to introduce Cytrack’s newest innovation: Agent Assist, now […]...
In part 6 of this series, we covered the ROI of contact centre technology. If you missed it, you can […]...
In our fifth post of this series, we covered how to extract actionable insights from your customer interactions, enabling you […]...
Your Customer Data = Your Competitive Edge In our fourth post of this series, we emphasised the importance of a […]...
In our third post of this series, we highlighted what’s possible with an AI-powered contact centre. If you missed it, […]...
In our second post of this series, we explored 10 compelling reasons for businesses to use cloud contact centre technology. […]...
In our first post of this series, we showcased why cloud contact centre technology matters now more than ever. If […]...
A New Era of Customer Experience: Why We’re Sharing This Series Over the coming weeks, we’ll be sharing a series […]...
This past weekend, Cytrack was proudly featured in the Australian Made Campaign section of The Age and Sydney Sunday Herald. […]...
Implementing AI technology is no longer optional—it’s essential for staying competitive. However, we recommend all organisations approach AI with caution […]...
Unlock Deep Insights From Every Customer Interaction Building on our last post featuring the importance of measuring customer satisfaction, today’s […]...
Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, […]...
CyCX Chat is helping our clients deliver exceptional customer experiences Success in Action: Client Transformations Clients across various industries are experiencing […]...
Cytrack’s AI Agent QA is enabling data-driven coaching that recognises agent excellence Beyond Metrics: Intelligence in Quality Assurance The difference […]...
Our AI Receptionists are already helping teams like yours Transform your business communications with the CyCX AI Receptionist. Capture every […]...
We’re thrilled to announce our participation at the prestigious Acronis TRU Security Day Australia 2025, where industry leaders converge to […]...
Last week, Cytrack had the privilege of attending the iPECS Global Partner Conference 2025 in Phnom Penh, Cambodia. This annual […]...
We are thrilled to share that our valued partner, Crayon, has highlighted our partnership in a detailed article featured on […]...
The days of pressing endless numbers and navigating confusing menu trees are over. Modern IVR systems are undergoing a remarkable […]...
Elevate contact centre performance with AI-powered agent rating Building on our previous discussions about AI-enhanced customer service, today I’m showcasing […]...
Elevate customer interactions with Cytrack’s AI Chatbots Continuing to highlight our AI solutions, I’m excited to showcase another powerful feature […]...
Natural, Personal, and Scalable Conversations Last week, we explored how Cytrack’s AI is empowering customer service teams. Today, let’s dive […]...
CyCX is evolving rapidly, and our clients are reaping the benefits of “AI-powered”. It’s revolutionising how support their teams work […]...
As proud sponsors of the upcoming Crayon Connect Conference this October, we warmly invite you to join us in experiencing […]...
“What gets measured, gets managed.” – Dr. Peter F. Druker Management Consultant, Educator, and Author In the fast-paced world of […]...
24/7 Assured! Sleep easy with Cytrack’s Callback Assurance System (CAS), your round-the-clock solution for ensuring every customer receives the attention […]...
Check out Call Steps — a graphical view of each and every customer journey — available now in the latest version […]...
In the dynamic landscape of today’s business world, there is an increasing need for various cloud solutions within organizations. However, […]...
For Immediate Release Feb, 16 2024 The integration of Cytrack’s Australian-developed custom experience solution drives customer service excellence for Australian […]...
For Release 02:00 pm. PDT Oct, 23 2023 Cytrack.io, ‘delivering business communications digital transformation’, today announced the availability of CyReport […]...
It’s always a pleasure to receive emails like this from our customers… NEOS has recently been recognised at the 2022 […]...
The acquisition of CTI Solutions provides our clients and partners with a combined very experienced team with advanced certified skillsets […]...
When COVID reached the shores of Australia and lockdowns descended upon our business communities, maintaining communications was essential. From an […]...
Congratulations to Cytrack on being selected as the ‘ANZ Avaya Cloud Office Integrator of the Year, 2021’. “The Avaya and […]...
The transportation industry is highly competitive and customer experience (CX) can be your differentiator. Given the tight financial margins, it […]...
The global telecom market is forecast to grow from $2.7tn in 2021 to $3.4tn in 2025, driven by the continued […]...
To measure is to know It was the scientist Lord Kelvin who said, When you can measure what you are […]...
Even with today’s sophisticated omnichannel customer experience technology, the power of ‘old school’ voice communications remains so effective. Amid the […]...
Starting and building your own tech start-up is hard work, with many hurdles to jump and problems to solve. Fortunately […]...
Now more than ever, the modern cloud contact centre solution is your key business asset to respond, connect and service […]...
Customer experience (CX) is the central competitive advantage in the finance sector in 2021. Organisations that invest in customer experience […]...
Progress in the healthcare industry happens because of an assured and positive patient experience. Patients are real people who need […]...
With lessons learned from the pandemic experience, companies are flipping their thinking around contact centre operations. Being able to operationalize […]...
It’s easy to understand the many benefits of moving your contact centre to the cloud. But business and organisation leaders […]...
How do you maintain customers’ trust when things don’t go to plan? Customers are at the heart of any company, […]...
Cytrack’s Managing Director Nick Milan is listed in this years “CRN 2021 Channel Chiefs” – a directory of the most […]...
In our connected world, we all expect near-instantaneous access to information. However your customers choose to contact you, they expect […]...
With the advent of ever faster and more reliable cloud technologies, it’s no secret that cloud contact centres are the […]...
Mayor's Innovation GC Award Sponsored by City of Gold Coast The Mayor's Innovation GC Award accolades businesses that have applied […]...
Without a doubt, COVID-19 has meant a lot of upheaval for the majority of companies and organisations worldwide. For most, […]...
Take your customers to the next step on the customer experience journey with cloud-based omnichannel communications. Transition to the cloud […]...
Are you ready for what's next? Over the last few months, we have spoken with our customers on how they […]...
Powered by contact centre technology COVID has brought around an essential elevation in the importance of the contact centre for […]...
How we're helping the UK National Health Service... Cytrack has been featured in an article by GC Hub which highlights […]...
Forgiven for thinking this tech company is based in Silicon Valley... Cytrack has been featured in an article by We […]...
While scoring Datto global certification in the process... Cytrack has been featured in an article by CRN which announces our […]...
PRESS RELEASE 30/04/2020 For over 25 years Cytrack Intelligence Systems has been thought leaders in telephony integration and omnichannel contact […]...
For over 25 years Cytrack Intelligence Systems has been thought leaders in telephony integration and omni-channel contact centre technology. Cytrack […]...
Economic stability for your business during these uncertain times… Without a doubt, it’s been a rough start to 2020… First, […]...
Now is the time for companies to ‘travel proof’ their customer-facing team… While remote working is nothing new — many […]...
Training staff how to speak with customers is a major factor in customer experience... In a recent post on how […]...
Strength and growth come only through continuous effort and struggle. – Napoleon Hill Most organisations are constantly aiming to gain […]...
Discover how "old-school" outbound telemarketing technologies can foster customer loyalty and happiness... How to make your customers LOVE you—by calling […]...
In a recent Microsoft survey, 68% of 18-34-year-old consumers said they stopped doing business with a brand due to a […]...
The tracking and management of call centre key performance indicators (KPIs) is essential for measuring the effectiveness and efficiency of […]...
GDPR became enforceable from 25 May 2018 and replaced the 1995 Data Protection Directive. The General Data Protection Regulation (GDPR) […]...
Successfully managing the customer lifecycle creates effective one-to-one customer journeys, resulting in improved customer loyalty and turning leads into brand […]...
Business today faces unprecedented levels of regulation, compliance and scrutiny, which is why a quality call and screen recording solution […]...
Cytrack partners with Panasonic USA... Cytrack has been featured in an article by Gold Coast Bulleting which announces our partnership […]...
Cytrack and Panasonic Corporation of North America today announced a strategic alliance to offer the Cytrack Customer Experience Solutions, a […]...
Global expansion for Cytrack... Cytrack has been featured in an article by CRN which announces our partnership with Panasonic North […]...
Cytrack looking to capitalise on uncertainty around Skype for Business... Cytrack has been featured in an article by CRN which […]...
We’ve all groaned in frustration after taking the time to call an organisation for whatever reason only to hear: Your […]...
Consumers today, are spoiled for choice. If they want to buy something, they can get it from ten different businesses. […]...
As we move into 2018, the world of business has finally come to realise the true potential of social media […]...
Organisations record telephone calls between staff and customers for many reasons. This may be contractual ‘voice signatures’, quality control, staff […]...
Call Centre Integration with CRM is a relatively new technology. To understand it’s impact on today’s business world we must […]...
Millennials constitute the largest consumer demographic in history, with more spending power than any other generation. As they come of […]...
The uptake of Contact Centre technology as a mainstream business tool is still in the early stages. Despite the importance […]...
There are five key ways in which the Cytrack ‘Customer Experience (CX) Solution Suite’ will have an immediate and lasting […]...
YourTown’s mission is clear. Enable young people, especially those who are marginalised and without voice, to improve their quality of […]...
Our Cytrack services support a wide range of environments and architectures, so we certainly don’t push you into any particular […]...
Gold Coast QLD Australia September 5th 2016 – Cytrack is proud to announce it has been selected as a winner […]...
Email still seemed new in 1995... Cytrack has been featured in an article by CRN which looks back over our […]...
Customer conversions soar after Cytrack upgrades health brand... Cytrack has been featured in an article by CRN which details our […]...
We’re exhibiting at the Microsoft Australia Annual Partner Conference Sep 2nd at the Gold Coast Conference Centre ! Come and […]...
Opens new channels for products... Cytrack has been featured in an article by CRN which details our partnership with Microsoft […]...
Cytrack heads into Distribution Central's Unity Systems business unit Cytrack has been featured in an article by CRN which details […]...