Synthesise customer interactions across all channels with Cytrack
CyCX, in our best practice secure cloud platform. Converge your
unique knowledge, applications and data across all modalities to
boost and scale customer experience.
Analytics for Operational Efficiency
Analyse data collected from all customer and employee touchpoints,
unlocking actionable insights and enhancing productivity,
performance and operational efficiency. Ensure your quality
assurance and compliance.
AI to harmonise CX
Release the power of AI with Cytrack solutions, to harmonise
exceptional experiences for your employees, customers, and
throughout your business. Reduce costs, increase employee
engagement, extract insights, offer real time and 24/7 assistance.
Latest News
Insights
Smart Call Analysis for Smarter Business Decisions
See how CyRecord Insights enables you to deeply understand your customers with sophisticated call transcription and sentiment analysis, powered by Microsoft Cognitive Services
CSAT
Turn feedback into growth with CySurvey CSAT
A recent Harvard Business Review Report highlighted that businesses with strong CSAT scores outperform competitors by retaining 74% more of their customers. This isn't just about happy customers—it's about sustainable business success.
Client Results
See the results our clients are achieving with CyCX Chat Agent Assist with AI
The numbers are in and they are impressive! CyCX Chat Agent Assist with AI is delivering real results for our clients. See the numbers and learn how you can achieve similar results.
AI
AI QA: Recognising Excellence Beyond the Script
Cytrack's AI Agent QA is enabling data-driven coaching that recognises agent excellence
