Customer Experience transformation in the age of AI

creating customer & employee experiences that make a difference

Customer Experience transformation in the age of AI

creating customer & employee experiences that make a difference

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Customer Experience transformation in the age of AI

creating customer & employee experiences that make a difference

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Interaction - CX

Synthesise customer interactions across all channels with Cytrack CyCX, in our best practice secure cloud platform. Converge your unique knowledge, applications and data across all modalities to boost and scale customer experience.

Analytics for Operational Efficiency

Analyse data collected from all customer and employee touchpoints, unlocking actionable insights and enhancing productivity, performance and operational efficiency. Ensure your quality assurance and compliance.

AI to harmonise CX

Release the power of AI with Cytrack solutions, to harmonise exceptional experiences for your employees, customers, and throughout your business. Reduce costs, increase employee engagement, extract insights, offer real time and 24/7 assistance.

Latest News

A Deep Dive into CSAT and How CyCX Survey Can Help

Customer satisfaction isn't just a metric; it's the pulse of your business. Happy customers translate into repeat business, positive word-of-mouth, and, ultimately, increased profits.

Callback Assurance System (CAS) — Your 24/7 Customer Service Solution

Sleep easy with Cytrack's Callback Assurance System (CAS), your round-the-clock solution for ensuring every customer receives the attention they deserve.

New Feature

Call Steps — Our latest CyReport Feature

Check out Call Steps — a graphical view of each and every customer journey — available now in the latest version of CyReport. We built Call Steps to show the complete lifecycle of a call — from initiation to termination — so you can fully optimise your call centre customer experience.

Cytrack CyCX contact centre approved on RingCentral App Gallery Marketplace

Cytrack CyCX-Connect for RingCentral delivers advanced collaboration and boosts customer experience with voice calling and contact centre capabilities beyond meetings, chat and collaboration.

Transition To The Cloud

design your perfect solution

That works the way you do

Consultancy

Find out how to get our free consultancy services to design the best customer experience solution for your business.

Customisation

Use our customisation services to meet your unique business requirements and processes.

Systems Integration

Our technical services and powerful APIs enable the delivery of efficient business processes and unified customer experiences.

Professional Services

Cytrack Professional Services bring the specialists to the product, from deployment & training services, to after sales support and moves adds and changes our team is available to your business 24/7.

Cloud Services

Transform your business – Evolve CX Solutions suite is an affordable subscription-based Contact Centre as a Service allowing you to instantly transform your business, simplify your infrastructure and boost your customer experience to new levels.

Join our business community

Our customers are big and small, from all industries and have many different needs…

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How can we help?

What type of business are you ?

Small Medium Business

Our Evolve CX Solutions suite is modular and will grow with you. Our products are platform-agnostic so will work now and give you choices for the future as your needs and technology bases change. For 3 users and up...

Corporate / Enterprise

Our solution suite is flexible and platform agnostic, making it easier for large organisations to reap the benefits of improved customer experience. Join our community of well-known corporate names and deliver a better experience for your clients.

Government

Our platform-agnostic products mean easier deployment across departments. Internal governance, published mandates, technology partnerships and established platforms are key factors for our Government clients and we have you covered on all bases.

Reseller / Distributor / OEM Partners

Channel-focussed since 1995 we are the appointed solution for leading global telephony brands, OEMs and local resellers and partners from both telephony and IT channels. Discover how we can help you...

3rd Party Applications

We welcome 3rd party application providers who wish to integrate with our products and services. Systems integration and engineering customisation is our thing. Find out more about our powerful APIs...

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