Synthesise customer interactions across all channels with Cytrack
CyCX, in our best practice secure cloud platform. Converge your
unique knowledge, applications and data across all modalities to
boost and scale customer experience.
Analytics for Operational Efficiency
Analyse data collected from all customer and employee touchpoints,
unlocking actionable insights and enhancing productivity,
performance and operational efficiency. Ensure your quality
assurance and compliance.
AI to harmonise CX
Release the power of AI with Cytrack solutions, to harmonise
exceptional experiences for your employees, customers, and
throughout your business. Reduce costs, increase employee
engagement, extract insights, offer real time and 24/7 assistance.
Latest News
Cytrack
Cytrack In The Spotlight
This past weekend, Cytrack was proudly featured in the Australian Made Campaign section of The Age and Sydney Sunday Herald. As we celebrate our Australian heritage, we're equally proud of our global impact and the customers we serve worldwide.
AI
Use the "Caution Cascade" AI Approach to Avoid AI Pitfalls
See how the "Caution Cascade" approach can help you avoid the pitfalls of AI implementation. This approach is designed to ensure that AI is implemented in a way that is ethical, responsible, and beneficial to all stakeholders.
Insights
Smart Call Analysis for Smarter Business Decisions
See how CyRecord Insights enables you to deeply understand your customers with sophisticated call transcription and sentiment analysis, powered by Microsoft Cognitive Services
CSAT
Turn feedback into growth with CySurvey CSAT
A recent Harvard Business Review Report highlighted that businesses with strong CSAT scores outperform competitors by retaining 74% more of their customers. This isn't just about happy customers—it's about sustainable business success.
