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Inspire extraordinary customer engagement across the entire financial journey

Make every customer touchpoint meaningful

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Engage with your customer through any channel for ultimate convenience

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Create unique customer experiences with integrated applications in one core platform

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Mobilise and support your distributed workforce, fast

Cytrack's Teams Overview Diagram

The Cytrack Difference

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Build on your existing processes

We provide a full suite of business integrations to ensure streamlined agent experience and best value from your existing systems

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Flexible & Responsive Customisation

No two contact centres are ever the same, our difference is our ability to customise the solution when needed from configuration to software engineering. All changes are adapted into standard build so you are fully supported

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Advance CX capabilities as you grow

You have the freedom to scale up and add modules whenever, ensuring you don’t pay for what you don’t need

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We're with you all the way

Our team of local experts will give you constant support to ensure you provide world class customer experiences

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Communicate on your customers preferred channel

From phone calls to web-chat, web-call back, SMS, WhatsApp and other social channels, CyCX delivers a consistent experience across customer service channels and for the transaction history to be available in our reporting services and your CRM to ensure your team is fully informed.

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Biggest features - affordable pricing

Enterprise functionality priced to be the best value for any sized business. Our customers are contact centres with just 2-3 people right up to over a thousand

Trusted by major finance brands

Comfort Insurance
Plan Insurance
Orange Credit Union

NEOS Wins Platinum Life Insurer of the Year

NEOS has recently been recognised at the 2022 AFA Life Company of the Year Awards where we won Platinum Life Insurer of the Year – an achievement that wouldn't have been possible without the unwavering support of CyTrack.

Read the full story...

Latest Finance Insights

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