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In an always-connected world, customer expectations have never been higher. Cytrack revolutionises relationships and experiences through collaboration, contact centre and AI communication platforms and software solutions. Cytrack builds upon and extends world-leading cloud telephony platforms with our modular suite of software, API's and services for communication applications and contact centre solutions. Our products are designed for companies who aim to deliver the highest level of customer experience. Our services include consultancy, custom software engineering and fit, deployment and after-sales support. We work to best practice ISO 9001 Quality Management standards and are compliant to ISO 31000 Risk Management. ISO 37301 Compliance Management and ISO 27001 Information Security Management systems standards.
The purpose of our policies are to evidence and document Cytrack's commitment to achieving and demonstrating the highest standards of corporate governance and operational management. Cytrack is committed to implementing sound governance and management systems and processes that allow us to conduct our affairs and services with the highest standards of integrity, agility and quality, and support us to maintain our compliance with relevant legislative, regulatory and contractual requirements.
ISO 9001 sets out the criteria for a quality management system and is the only standard in the family that can be certified. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in ISO's quality management principles. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.
Cytrack has been accredited to ISO 9001 by Compass Assurance Services on 27th May certificate ID 2022 3734-2737-01.
The scope of the certification covers the following activities: Software development, consultancy, deployment, training & support of applications for telecommunications & contact centre solutions.
The long-term success of an organisation relies on many things, from continually assessing and updating their offering to optimising their processes. As if this weren't enough of a challenge, they also need to account for the unexpected in managing risk. In addition to addressing operational continuity, ISO 31000 provides a level of reassurance in terms of economic resilience, professional reputation and environmental and safety outcomes. ISO 31000, Risk management - Guidelines, provides principles, a framework and a process for managing risk. It can be used by any organisation regardless of its size, activity or sector. Using ISO 31000 can help organisations increase the likelihood of achieving objectives, improve the identification of opportunities and threats and effectively allocate and use resources for risk treatment
Cytrack complies to ISO 31000. ISO 31000 is not a certifiable standard, but does provide guidance for internal or external audit programs. Organisations using it can compare their risk management practices with an internationally recognised benchmark, providing sound principles for effective management and corporate governance.
ISO 37301 sets out the requirements and provides guidelines for establishing, developing, implementing, evaluating, maintaining, and continually improving a compliance management system (CMS). A CMS provides organisations a structured approach to meet all compliance obligations, i.e., requirements that they mandatorily have to comply with such as laws, regulations, court rulings, permits, licenses, as well as those that they voluntarily choose to comply with such as internal policies and procedures, codes of conduct, standards, and agreements with communities or NGOs. ISO 37301 can be applied to all organisations, regardless of their size, nature, or complexity of activity. CMS is based upon the principles of integrity, good governance, proportionality, transparency, accountability, and sustainability.
Cytrack complies to ISO 37301 and will be completing full certification for endorsement of our compliance in 2022
ISO 27001 is widely known, providing requirements for an information security management system (ISMS), Using an ISMS enables organisations of any kind to manage the security of assets such as financial information, intellectual property, employee details or information entrusted by third parties. Certification to ISO/IEC 27001 is possible but not obligatory. Some organisations choose to implement the standard in order to benefit from the best practice it contains while others decide they also want to get certified to reassure customers and clients that its recommendations have been followed.
Cytrack complies to ISO 27001 and will be completing full certification for endorsement of our compliance in 2022