Archive (Blog Template)
Meet Your New QA Manager (It Never Clocks Off)
June 23, 2026
QA Manager — smarter quality assurance, built into every call Quality assurance in a contact centre has always been a […]
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NEW: Sentiment Profiles (a new type of sentiment analysis)
May 26, 2026
The arc of a conversation tells you way more than a percentage score. Last week, we looked at an overview […]
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Compliance, coaching and customer intelligence — built into Microsoft Teams
May 19, 2026
CyRecord for Microsoft Teams: Compliance-grade call recording and AI-powered intelligence — natively integrated. Your organisation runs on Microsoft Teams. Sales […]
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Built In Australia, Trusted Around The World
May 5, 2026
From 18-24 May, Australia celebrates Australian Made Week — a moment to recognise the businesses, innovators and makers who create […]
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Five expectations. One finish line.
April 28, 2026
Resolution isn’t a metric. It’s the whole point. Last week, we looked at consistency and why the experience a customer […]
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Consistent CX Is Usually NOT An Agent Problem
April 27, 2026
The experience your customer gets shouldn’t depend on who answers. Last week, we looked at what it means for customers […]
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