Archive (Blog Template)
Roster Management Just Got a LOT Easier
September 8, 2026
Roster management without the manual work. Setting up agent schedules shouldn’t feel like a full workforce management project. CyCX Manager’s […]
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NEW: CX Agent Tasks
September 1, 2026
Never lose track of a follow-up again Contact centre agents juggle more than conversations. Between callbacks, escalations and case follow-ups, […]
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Cytrack CyCX Contact Centre now integrated with Microsoft Copilot Studio
August 17, 2026
Cytrack CyCX Contact Centre now integrated with Microsoft Copilot Studio Cytrack’s CyCX contact centre platform is now natively integrated with […]
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Meet Your New QA Manager (It Never Clocks Off)
June 23, 2026
QA Manager — smarter quality assurance, built into every call Quality assurance in a contact centre has always been a […]
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NEW: Sentiment Profiles (a new type of sentiment analysis)
May 26, 2026
The arc of a conversation tells you way more than a percentage score. Last week, we looked at an overview […]
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Compliance, coaching and customer intelligence — built into Microsoft Teams
May 19, 2026
CyRecord for Microsoft Teams: Compliance-grade call recording and AI-powered intelligence — natively integrated. Your organisation runs on Microsoft Teams. Sales […]
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