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Call Steps — Our latest CyReport Feature

June 3, 2024

Check out Call Steps — a graphical view of each and every customer journey — available now in the latest version of CyReport.

We built Call Steps to show the complete lifecycle of a call — from initiation to termination — so you can fully optimise your call centre customer experience.

 

Enjoy benefits like these:-

  • Detailed Call Insights — Track every aspect of a call, from agent assignment to call duration.
  • Reduced Wait Times — supervisors can monitor and adjust call queues in real-time.
  • Customisable Reporting — Tailor your reports to reflect specific call steps and stages.

Discover how CyReport can empower your team to enhance customer experience and improve operational efficiency.

Request a demo today