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Powerful Business Reporting for Telephony Systems. Cytrack CyReport™ is a SQL database based solution with browser based user interface and delivers reporting information via a large powerful suite of intelligent reports.
Reports may be set to be emailed automatically on your own schedules and delivered directly to your email, or run ad-hoc reports and create your own filters for deep analysis of your business and team performance.
For added power and real-time information add our optional CyReport BI Dashboard. Whether you need Telephone Call Accounting statistics, or Call Centre information for a wall board, CyReport BI Dashboard has the answer.
For unique and centralised Business Intelligence - integrate voice recording and playback into one solution with our CyRecord™ application.
Voice recordings are linked to the data reports and you can simply click within the report to play back individual voice recordings to review the content of the call.
Voice Recording search and playback has never been this easy. Create powerful schedules and have a link to the selected voice recordings sent to your email at your own schedule anytime.