Contact Cytrack

□ Contact Centre CyCX platform
Agent desktop AI CyDesk, unified agent workspace with CRM integration Inbound contact centre Smart routing, queuing, and agent management Outbound dialler Preview, progressive, and predictive dialling Omnichannel engagement Unified customer conversations across every channel VoiceWeb chatSMSEmailSocial IVR & self-service Intelligent call routing and automated handling Workforce management Scheduling, adherence, and performance
Explore Contact Centre □

□ Recording & Compliance Voice, screen recording, QA, compliance and analytics
Voice & screen recording Compliance-grade capture with full audit trail Quality assurance Call scoring, evaluation forms, and QA workflows Live monitoring Real-time call listen, whisper, and barge Speech analytics AI AI transcription, keyword detection, and call insights Sentiment analysis AI Real-time customer emotion and satisfaction scoring Compliance archiving Secure long-term storage with retrieval controls
Explore Recording & Compliance □

□ Reporting & Analytics CyReport platform
Real-time dashboards Live wallboards and supervisor views Historical reporting Scheduled reports and long-term trend analysis Agent performance Individual and team KPIs with AI-driven insight Microsoft Copilot extension AI CyReport data surfaced directly in Copilot & Teams Customer satisfaction AI AI-driven CSAT scoring and trend reporting Services monitoring Platform health, uptime, and SLA visibility
Explore Reporting & Analytics □

□ AI Capabilities Across all products
AI runs through every Cytrack product. These are the capabilities available across the platform.

Agent assist & coaching Real-time guidance, scripting, and next-best-action CyCX

Attendant AI AI-powered virtual attendant and self-service CyCX

Speech & sentiment Transcription, keyword detection, emotion scoring CyRecord

Performance insights AI-driven CSAT, agent scoring, trend detection CyReport

Copilot & Teams AI CX data surfaced natively in Microsoft Copilot CyReport

Workforce optimisation AI-driven scheduling, forecasting, and adherence CyCX

Explore AI Capabilities □

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Microsoft Teams Avaya RingCentral iPECS Cloud Cisco anynode
Partner with us Cytrack for Reseller/Partner/OEM Cytrack for 3rd Party Applications
Professional Services Integrations IT Security Enterprise Risk Management Cytrack Compliance To ISO Standards Governance, Risk, Compliance, ESG & Quality Policy Our Company
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- CONTACT CENTRE
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Suite 6/439 Lakehouse Corporate Space, 34 Glenferrie Drive, Robina, QLD 4226, Australia

Asia Office
World Trade Center, Level 26, East Tower, Echelon Square, Colombo 00100, Sri Lanka

Sales & Enquiries : 1800 298722
Technical Support : 1300 294357
(Outside Australia +61 7 5553 9888)

Email : enquiries@cytrack.io

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