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Provide seamless retail experiences that your customers love

Make every customer touchpoint meaningful

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Respond to your customers across any channel with omnichannel communications

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Resolve your customers challenges first time, every time

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Enable true collaboration across remote teams with one core CX platform

Cytrack's Teams Overview Diagram

The Cytrack Difference

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Build on your existing processes

We provide a full suite of business integrations to ensure streamlined agent experience and best value from your existing systems

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Flexible & Responsive Customisation

No two contact centres are ever the same, our difference is our ability to customise the solution when needed from configuration to software engineering. All changes are adapted into standard build so you are fully supported

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Advance CX capabilities as you grow

You have the freedom to scale up and add modules whenever, ensuring you don’t pay for what you don’t need

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We're with you all the way

Our team of local experts will give you constant support to ensure you provide world class customer experiences

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Communicate on your customers preferred channel

From phone calls to web-chat, web-call back, SMS, WhatsApp and other social channels, CyCX delivers a consistent experience across customer service channels and for the transaction history to be available in our reporting services and your CRM to ensure your team is fully informed.

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Biggest features - affordable pricing

Enterprise functionality priced to be the best value for any sized business. Our customers are contact centres with just 2-3 people right up to over a thousand

Trusted by major retail brands

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Latest Retail Insights

Ready to see Cytrack in action?