Synthesise customer interactions across all channels with Cytrack
CyCX, in our best practice secure cloud platform. Converge your
unique knowledge, applications and data across all modalities to
boost and scale customer experience.
Analytics for Operational Efficiency
Analyse data collected from all customer and employee touchpoints,
unlocking actionable insights and enhancing productivity,
performance and operational efficiency. Ensure your quality
assurance and compliance.
AI to harmonise CX
Release the power of AI with Cytrack solutions, to harmonise
exceptional experiences for your employees, customers, and
throughout your business. Reduce costs, increase employee
engagement, extract insights, offer real time and 24/7 assistance.
Latest News
New Feature
Agent Dynamic Scripting + Ask AI
Agent Dynamic Scripting responds intelligently to each unique customer interaction, providing contextual guidance that adapts in real-time based on customer responses, CRM data, and conversation flow.
New Feature
Get better visibility with "Smart Breaks"
We're excited to introduce a new break scheduling feature that brings better visibility and coordination to your team operations.
New Feature
Cytrack's new “Smart Callbacks” transform customer service
We just made callbacks way better…instead of simple first-come-first-served, your callback system can now intelligently assess each message and ensure the most urgent calls reach the most suitable agents first.
Cytrack
Cytrack Turns 30: Celebrating Our Journey and Future
Late nights perfecting features, breakthrough moments when everything clicked, and countless conversations with customers who helped us understand what really matters. Discover the story behind three decades of innovation.
