Grow with AI — keep the costs in check
October 27, 2026
AI use reporting, now in CyCX
AI can deliver real value in the contact centre, from agent assist to conversation analysis. But organisations are increasingly concerned on how costs may grow by use of this new technology. The cost is hard to pin down, usage grows quietly across teams and features, and it’s difficult to say where the spend is coming from or what next quarter will look like.
CyCX now shows you.
See exactly where consumption comes from.
AI token usage is broken down by module and by user, so you can see which parts of your operation drive demand and how usage is spread across your team.
- Spot changes early.
If a module or user starts consuming far more than expected, you’ll see it in the report rather than discovering it on an invoice. - Understand adoption.
See who is using AI-powered features regularly and where uptake is lower, a practical starting point for coaching and training. - Forecast with real numbers.
Instead of estimating, you’ll have actual consumption trends to plan budgets and justify further AI investment.
AI should be something you can scale with confidence. CyCX’s AI Token Reporting gives you the facts to do it.