Cytrack CyCX Contact Centre now integrated with Microsoft Copilot Studio

August 17, 2026

Cytrack CyCX Contact Centre now integrated with Microsoft Copilot Studio

Cytrack’s CyCX contact centre platform is now natively integrated with Microsoft Copilot Studio, giving businesses a direct path to bring AI into their customer service operations — without the cost or complexity of custom development.  Our Copilot Connector is now live on the Microsoft Marketplace and ready for customers to access and deploy into your own Copilot environment.

What it means

Your organisation can now design and deploy AI-driven customer service workflows inside Microsoft 365 and Copilot, powered by real-time Cytrack contact centre data combined with your internal business processes. Whether it’s automating routine enquiries, surfacing customer history for agents, or building smarter self-service experiences, the integration is ready to use today — no custom build required.

Why it matters

• Faster time to value. Skip the custom integration work — this is Marketplace-ready and available now.
• Lower cost of AI adoption. Turn existing Microsoft 365 investment into a customer service AI advantage.

What’s possible

Who benefits

Recognition

This work reflects Cytrack’s continued investment in AI and platform engineering capability, building on nearly three decades of contact centre innovation since the company’s founding in 1995.