Organisations record telephone calls between staff and customers for many reasons. This may be contractual ‘voice signatures’, quality control, staff […]

Call Centre Integration with CRM is a relatively new technology. To understand it’s impact on today’s business world we must […]

Millennials constitute the largest consumer demographic in history, with more spending power than any other generation. As they come of […]

The uptake of Contact Centre technology as a mainstream business tool is still in the early stages. Despite the importance […]

There are five key ways in which the Cytrack ‘Customer Experience (CX) Solution Suite’ will have an immediate and lasting […]

YourTown’s mission is clear. Enable young people, especially those who are marginalised and without voice, to improve their quality of […]