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Compliance, coaching and customer intelligence — built into Microsoft Teams

May 19, 2026

CyRecord for Microsoft Teams: Compliance-grade call recording and AI-powered intelligence — natively integrated.

Your organisation runs on Microsoft Teams. Sales conversations, customer support calls, sensitive negotiations, compliance-critical interactions — they all happen there, every day.

But when the call ends, what do you actually have?

CyRecord for Teams captures every conversation in compliance-grade quality, stores it securely, and turns it into actionable intelligence, without your teams ever leaving the Microsoft ecosystem.

  • Compliance you can rely on
    Meet regulatory recording obligations across financial services, healthcare, government and legal with tamper-evident, encrypted call capture. Every call. Every time.
  • AI-powered call intelligence
    Automatically transcribe, analyse and surface insights from every recorded conversation. Identify trends, flag keywords, detect sentiment and find the calls that matter — in seconds, not hours.
  • Search calls like you search email
    Find any call by what was said. “Show me every call this week where a customer mentioned cancelling.” Natural language search across your entire call library, powered by AI.

  • Native Microsoft Teams integration
    No third-party apps, no workflow disruption. CyRecord lives inside your Microsoft 365 environment — recorded, stored and governed within your existing tenant.
  • AI coaching and QA at scale
    Stop manually reviewing calls. CyRecord automatically scores conversations, highlights coaching opportunities and gives team leaders the insight they need to develop their people without listening to hours of recordings.
  • Copilot-ready
    CyRecord connects to Microsoft Copilot via Cytrack’s MCP Server. Supervisors and managers can ask Copilot to surface call summaries, sentiment analysis, and keyword reports directly in Teams.

“The average contact centre manager reviews less than 3% of calls manually. CyRecord gives you AI-powered insight across 100% of them.”

See CyRecord for Teams in action Book a 20-minute demo and we’ll show you what your Teams calls have been telling you all along.
Book your demo →

CyRecord is part of the Cytrack product suite — AI-enabled contact centre and Teams Calling solutions, available on Microsoft AppSource. Trusted by organisations in financial services, healthcare, government and enterprise.