Why Cyreport Is Your Competitive Advantage

December 9, 2025

See EVERYTHING That Matters

CyReport is our Business Intelligence Reporting & Analytics solution that consolidates data across every part of the Cytrack stack, applying intelligent analytics, and presenting tailored dashboards, reports and alerts so you can make smarter, faster decisions.

CyReport gives you complete visibility across your operation. You’re not stuck with basic metrics. In addition to call accounting and business intelligence, you can dive deep into system performance, service levels, team results, and each agent’s performance.

Send reports to yourself, your supervisors and team members automatically on your schedule. Or run reports whenever you need them to check specific patterns or trends. Create custom filters to see exactly what matters to your business.

What This Means For Your Business

Let’s take a look at some different industry examples:-

• Financial services can measure compliance adherence by agent and team, track call-handling times across different product lines, monitor service-level performance during peak periods, and identify which agents excel at complex enquiries versus routine transactions. See which products generate the most questions and where training gaps exist.
• Healthcare organisations can track appointment booking success rates by time of day, measure how quickly different teams respond to urgent calls, monitor abandoned call patterns across services, compare agent performance on prescription queries versus general enquiries, and identify staffing requirements for different departments based on actual demand patterns.
• Retailers can measure agent and team performance by product category, track how efficiently order questions are resolved, see which products generate the most support calls, compare conversion rates across teams, identify your best performers during promotional periods, and spot training opportunities based on call outcomes and handling times.
• Utility companies can monitor fault response times by severity and region, track which communication channels customers prefer for different enquiry types, measure first-call resolution rates by fault category, compare team performance across emergency versus routine calls, and identify seasonal demand patterns that affect staffing needs.

See how granular CyReport can get when combined with the power of mid-call outcome codes

Reports That Work The Way You Work

CyReport makes reporting simple. Use our library of ready-made templates for quick answers. Or build your own reports with exactly the metrics you need. The browser-based interface is easy to use.

Choose how you want to show your data. Bar charts, pie charts, line graphs, trend lines—pick what makes sense for your information.

CyReport handles deep analysis across any mix of metrics you choose. It’s built to give you answers, not more questions.

Works With Your Systems

CyReport works with most telephony systems. Cloud or premise-based. Multiple sites and users? No problem—everyone gets access with the proper permissions.

The Report Designer lets you build detailed reports without needing technical skills. Pick your data, choose how to show it, add your filters, and you’re done. You get the precise insights you need.

Add CyRecord & CyRecord Insights, and you can listen to call recordings or view transcripts right from your reports. This links the numbers with the actual conversations, so you understand what happened and why.

Learn more about CyReport and download the brochure, or talk with our team for a demo tailored to your organisation.