Our Microsoft Marketplace Validation Process
September 16, 2025
Moving forward with Microsoft Marketplace validation
We’re pleased to share that our AI-powered version of CyCX has successfully completed Microsoft’s validation process and is now available on the Microsoft Azure Marketplace.
Getting validated wasn’t just about ticking boxes—it was about demonstrating that we’ve built AI capabilities with the right safeguards and transparency.
We thought you might find it interesting to hear about the key requirements we addressed during this process.
Built-in Accountability: The Feedback Loop
One of the most important features we implemented is a comprehensive feedback mechanism. When using the CyDesk agent, if a user encounters content that’s incorrect or inappropriate, there’s a clear path to address it:
- Users can copy and paste the problematic response for review
- This gets flagged to the customer’s administrator, along with date and time stamps
- The admin can then report any genuine errors back to us at Cytrack
This creates a continuous improvement loop that helps maintain quality whilst giving customers confidence that there’s always human oversight available.
Staying Within Boundaries
The second key aspect Microsoft required was ensuring our AI stays firmly within appropriate bounds. CyCX AI is designed exclusively around your organisation’s own data—it cannot venture off onto the web or external sources for information.
This means responses are always grounded in your specific context and procedures, rather than potentially unreliable or irrelevant external content.
Meeting Microsoft’s AI Standards
The validation process required us to demonstrate several technical capabilities, including moderation hooks to regulate responses, conversation monitoring to catch when discussions might be going astray, and clear AI disclaimers visible wherever users interact with the system.
All of this aligns with Microsoft’s commercial marketplace policies around appropriate AI content and gives both organisations and end users confidence in the system’s reliability and safety.
What This Means for You
Having Microsoft validation provides independent confirmation that CyCX AI meets a high standard for responsible AI deployment. Whether you’re already using CyCX or considering it, you can be confident that the AI capabilities have been thoroughly vetted for business use.
You can explore the full details on our Azure Marketplace listing.
As always, if you have any questions about CyCX AI or would like to discuss how it might work in your environment, we’re here to help.