Integrate Oracle Netsuite
How Cytrack Integrates with Oracle Netsuite
Oracle Netsuite Supported Version: Web version
Cytrack software is deeply integrated with Netsuite for true enrichment of your customer experience.
As well as turning Oracle Netsuite into a powerful communications platform, you can instantly and automatically update with things like voice recordings, notes and history.
If you use Oracle Netsuite, you should see the Oracle Netsuite integration feature list below for more information. We'll be delighted to answer any further questions you may have simply get in touch using your preferred contact method (details under the feature list.)
About Oracle Netsuite
Oracle Netsuite ERP is a complete, scalable cloud ERP solution targeted at high-growing, mid-sized businesses and large enterprises. It automates front- and back-office processes including: financial management, revenue management, fixed assets, order management, billing, and inventory management. In such way, it provides the entire organization from the top management to the key clerical staff a customizable view of key performance indicators and reports for their role.
Features of Cytrack's integration with Oracle Netsuite
Click to dial
Allows user to click on a number in the Oracle Netsuite contact fields and CyDesk will dial the number.
CyDesk can lookup the Oracle Netsuite database based on the Caller ID and can show the Oracle Netsuite contact details (& account/company if applicable) in CyDesk.
CyDesk can tell Oracle Netsuite to display a contact record from either the name or number search.
CyDesk can tell Oracle Netsuite to display an account record from either the name or number search.
User can select search in CyDesk and enter name details and CyDesk will search Oracle Netsuite and display a list of matches, the user can select the contact from the list and pop the record, dial one of the contact phone numbers as listed in the Oracle Netsuite contact record, and also optionally send an SMS if CySMS is installed.
Log call history
CyDesk can optionally store details of the call in the Oracle Netsuite contact history – includes the date, time, call type (incoming or outgoing), Caller ID and call duration.
Attach voice recordings
CyDesk can optionally store a URL to the location of the voice recording file in Oracle Netsuite. Note the user has to enter a username and password to play the recording and access can be controlled by the Cytrack security manager.
Log call notes
Notes entered into CyDesk during the call can be stored in the Oracle Netsuite contact history together with the call history.
Want to know more about Cytrack's integration with Oracle Netsuite?
Get in touch using your preferred contact method below, and one of our friendly team will be delighted to answer all your Oracle Netsuite integration questions...