Integrate Microsoft Access
How Cytrack Integrates with Microsoft Access
Microsoft Access Supported Version: Desktop versions 2007, 2010
Cytrack software is deeply integrated with Access providing a huge uplift in customer experience.
As well as turning Microsoft Access into a powerful communications platform, you can you can instantly and automatically log voice recordings, notes and history.
If you use Microsoft Access, you should see the Microsoft Access integration feature list below for more information. We'll be delighted to answer any further questions you may have simply get in touch using your preferred contact method (details under the feature list.)
About Microsoft Access
Microsoft Access is a database management system (DBMS) from Microsoft that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-development tools. It is a member of the Microsoft Office suite of applications, included in the Professional and higher editions or sold separately.
Features of Cytrack's integration with Microsoft Access
Click to dial
Allows user to click on a number in the Microsoft Access contact fields and CyDesk will dial the number.
CyDesk can lookup the Microsoft Access database based on the Caller ID and can show the Microsoft Access contact details (& account/company if applicable) in CyDesk.
CyDesk can tell Microsoft Access to display a contact record from either the name or number search.
CyDesk can tell Microsoft Access to display an account record from either the name or number search.
User can select search in CyDesk and enter name details and CyDesk will search Microsoft Access and display a list of matches, the user can select the contact from the list and pop the record, dial one of the contact phone numbers as listed in the Microsoft Access contact record, and also optionally send an SMS if CySMS is installed.
Log call history
CyDesk can optionally store details of the call in the Microsoft Access contact history – includes the date, time, call type (incoming or outgoing), Caller ID and call duration.
Attach voice recordings
CyDesk can optionally store a URL to the location of the voice recording file in Microsoft Access. Note the user has to enter a username and password to play the recording and access can be controlled by the Cytrack security manager.
Log call notes
Notes entered into CyDesk during the call can be stored in the Microsoft Access contact history together with the call history.
Want to know more about Cytrack's integration with Microsoft Access?
Get in touch using your preferred contact method below, and one of our friendly team will be delighted to answer all your Microsoft Access integration questions...