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  • □ Contact Centre CyCX platform
    Agent desktop AI CyDesk, unified agent workspace with CRM integration Inbound contact centre Smart routing, queuing, and agent management Outbound dialler Preview, progressive, and predictive dialling Omnichannel engagement Unified customer conversations across every channel VoiceWeb chatSMSEmailSocial IVR & self-service Intelligent call routing and automated handling Workforce management Scheduling, adherence, and performance
    Explore Contact Centre □
    □ Recording & Compliance Voice, screen recording, QA, compliance and analytics
    Voice & screen recording Compliance-grade capture with full audit trail Quality assurance Call scoring, evaluation forms, and QA workflows Live monitoring Real-time call listen, whisper, and barge Speech analytics AI AI transcription, keyword detection, and call insights Sentiment analysis AI Real-time customer emotion and satisfaction scoring Compliance archiving Secure long-term storage with retrieval controls
    Explore Recording & Compliance □
    □ Reporting & Analytics CyReport platform
    Real-time dashboards Live wallboards and supervisor views Historical reporting Scheduled reports and long-term trend analysis Agent performance Individual and team KPIs with AI-driven insight Microsoft Copilot extension AI CyReport data surfaced directly in Copilot & Teams Customer satisfaction AI AI-driven CSAT scoring and trend reporting Services monitoring Platform health, uptime, and SLA visibility
    Explore Reporting & Analytics □
    □ AI Capabilities Across all products
    AI runs through every Cytrack product. These are the capabilities available across the platform.
    Agent assist & coaching Real-time guidance, scripting, and next-best-action CyCX
    Attendant AI AI-powered virtual attendant and self-service CyCX
    Speech & sentiment Transcription, keyword detection, emotion scoring CyRecord
    Performance insights AI-driven CSAT, agent scoring, trend detection CyReport
    Copilot & Teams AI CX data surfaced natively in Microsoft Copilot CyReport
    Workforce optimisation AI-driven scheduling, forecasting, and adherence CyCX
    Explore AI Capabilities □
    Book A Free Consultation □
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Archive (Blog Template)

Simple But Smart Business Transformations?

September 21, 2020

Without a doubt, COVID-19 has meant a lot of upheaval for the majority of companies and organisations worldwide. For most, […]


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Telephony & Omnichannel Communication Integration With Dynamics 365

August 18, 2020

Take your customers to the next step on the customer experience journey with cloud-based omnichannel communications. Transition to the cloud […]


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COVID-19 Part 2 — Be Prepared

July 21, 2020

Are you ready for what's next? Over the last few months, we have spoken with our customers on how they […]


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COVID-19, the New Normal Customer Experience is King

May 18, 2020

Powered by contact centre technology COVID has brought around an essential elevation in the importance of the contact centre for […]


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Gold Coast based Cytrack support UK Health Service during COVID-19

May 1, 2020

How we're helping the UK National Health Service... Cytrack has been featured in an article by GC Hub which highlights […]


Read more

Forget Silicon Valley And Say Hello To Silicon Beach: Why This Tech Company Calls The Gold Coast Home

Forgiven for thinking this tech company is based in Silicon Valley... Cytrack has been featured in an article by We […]


Read more

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