AI+Agent Voice Transcriptions/Sentiment/Analysis in CRM
September 1, 2025
Capture, Analyse, and Store EVERY Customer Conversation Automatically in CRM
Whether it’s your AI Assistant taking calls or your team having conversations, every voice interaction becomes valuable data that flows directly into your CRM system. Cytrack’s comprehensive voice analytics captures the complete picture of customer engagement.
Complete Voice Intelligence – AI and Human Conversations
From AI Assistant calls to agent interactions, every conversation is captured and analysed. Our platform transcribes and processes all voice recordings across your organisation, whether the conversation involves:
- Your AI Assistant/Attendant handling customer calls, appointments, and inquiries
- Human agents speaking with customers across any channel
- Mixed conversations where AI hands over to human agents
Every interaction becomes actionable CRM data, regardless of who’s doing the talking.
Here’s what happens automatically:
- Complete transcriptions of all voice interactions stored under the relevant CRM contact
- AI-powered conversation analysis that extracts key insights and sentiment from both AI Assistant and human conversations
- Customer satisfaction scores calculated and recorded for each interaction
- Performance ratings tracked for both AI Assistant effectiveness and human agent interactions
From Voice to CRM
Every conversation tells a story. Whether your AI Assistant is greeting customers, handling appointments, and directing calls, or your human agents are following up with complex queries, our voice analytics platform captures it all. The system doesn’t just transcribe – it analyses, categorises, and intelligently files every piece of information where it belongs in your CRM.
When your AI Assistant seamlessly hands over to a human agent, the complete conversation history flows through to your CRM, ensuring nothing is lost in translation.
The result? Whether customers interact with your AI Assistant or human agents, your team has instant access to rich conversation history, sentiment analysis, and performance metrics – all without lifting a finger to take notes.
Complete Voice Intelligence Pipeline
Cytrack’s voice analytics solution creates a seamless pipeline from any voice interaction – whether handled by your AI Assistant, human agents, or a combination of both – straight to your CRM. No integration headaches, no manual data entry, no lost conversations.
Your AI Assistant working as your virtual front desk, handling calls 24/7, scheduling appointments, answering FAQs, and directing customers – every interaction is recorded and analysed.
Your human agents managing complex queries, building relationships, and closing deals – every conversation captured and transcribed.
Your CRM becomes a comprehensive voice intelligence hub where every customer interaction is:
- Fully transcribed and searchable
- Analysed for satisfaction and sentiment
- Tagged with relevant conversation topics
- Linked to performance metrics and outcomes
Ready to turn every voice interaction into CRM gold?