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  • □ Contact Centre CyCX platform
    Agent desktop AI CyDesk, unified agent workspace with CRM integration Inbound contact centre Smart routing, queuing, and agent management Outbound dialler Preview, progressive, and predictive dialling Omnichannel engagement Unified customer conversations across every channel VoiceWeb chatSMSEmailSocial IVR & self-service Intelligent call routing and automated handling Workforce management Scheduling, adherence, and performance
    Explore Contact Centre □
    □ Recording & Compliance Voice, screen recording, QA, compliance and analytics
    Voice & screen recording Compliance-grade capture with full audit trail Quality assurance Call scoring, evaluation forms, and QA workflows Live monitoring Real-time call listen, whisper, and barge Speech analytics AI AI transcription, keyword detection, and call insights Sentiment analysis AI Real-time customer emotion and satisfaction scoring Compliance archiving Secure long-term storage with retrieval controls
    Explore Recording & Compliance □
    □ Reporting & Analytics CyReport platform
    Real-time dashboards Live wallboards and supervisor views Historical reporting Scheduled reports and long-term trend analysis Agent performance Individual and team KPIs with AI-driven insight Microsoft Copilot extension AI CyReport data surfaced directly in Copilot & Teams Customer satisfaction AI AI-driven CSAT scoring and trend reporting Services monitoring Platform health, uptime, and SLA visibility
    Explore Reporting & Analytics □
    □ AI Capabilities Across all products
    AI runs through every Cytrack product. These are the capabilities available across the platform.
    Agent assist & coaching Real-time guidance, scripting, and next-best-action CyCX
    Attendant AI AI-powered virtual attendant and self-service CyCX
    Speech & sentiment Transcription, keyword detection, emotion scoring CyRecord
    Performance insights AI-driven CSAT, agent scoring, trend detection CyReport
    Copilot & Teams AI CX data surfaced natively in Microsoft Copilot CyReport
    Workforce optimisation AI-driven scheduling, forecasting, and adherence CyCX
    Explore AI Capabilities □
    Book A Free Consultation □
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Archive (Blog Template)

5 Ways You Can Impact Your Business Through Customer Experience

July 25, 2017

There are five key ways in which the Cytrack ‘Customer Experience (CX) Solution Suite’ will have an immediate and lasting […]


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Cytrack Wins Microsoft Australia Partner Awards Excellence in Industry & Platform Innovation Award

September 10, 2016

Gold Coast QLD Australia September 5th 2016 – Cytrack is proud to announce it has been selected as a winner […]


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Aussie Microsoft partner Cytrack celebrates 20 years

July 10, 2015

Email still seemed new in 1995... Cytrack has been featured in an article by CRN which looks back over our […]


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Azure expert overhauls Lite n Easy’s comms

May 25, 2015

Customer conversions soar after Cytrack upgrades health brand... Cytrack has been featured in an article by CRN which details our […]


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Cytrack at the Microsoft Australia Annual Partner Conference

August 22, 2014

We’re exhibiting at the Microsoft Australia Annual Partner Conference Sep 2nd at the Gold Coast Conference Centre ! Come and […]


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Cytrack forges partner network with Microsoft

September 1, 2009

Opens new channels for products... Cytrack has been featured in an article by CRN which details our partnership with Microsoft […]


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