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  • □ Contact Centre CyCX platform
    Agent desktop AI CyDesk, unified agent workspace with CRM integration Inbound contact centre Smart routing, queuing, and agent management Outbound dialler Preview, progressive, and predictive dialling Omnichannel engagement Unified customer conversations across every channel VoiceWeb chatSMSEmailSocial IVR & self-service Intelligent call routing and automated handling Workforce management Scheduling, adherence, and performance
    Explore Contact Centre □
    □ Recording & Compliance Voice, screen recording, QA, compliance and analytics
    Voice & screen recording Compliance-grade capture with full audit trail Quality assurance Call scoring, evaluation forms, and QA workflows Live monitoring Real-time call listen, whisper, and barge Speech analytics AI AI transcription, keyword detection, and call insights Sentiment analysis AI Real-time customer emotion and satisfaction scoring Compliance archiving Secure long-term storage with retrieval controls
    Explore Recording & Compliance □
    □ Reporting & Analytics CyReport platform
    Real-time dashboards Live wallboards and supervisor views Historical reporting Scheduled reports and long-term trend analysis Agent performance Individual and team KPIs with AI-driven insight Microsoft Copilot extension AI CyReport data surfaced directly in Copilot & Teams Customer satisfaction AI AI-driven CSAT scoring and trend reporting Services monitoring Platform health, uptime, and SLA visibility
    Explore Reporting & Analytics □
    □ AI Capabilities Across all products
    AI runs through every Cytrack product. These are the capabilities available across the platform.
    Agent assist & coaching Real-time guidance, scripting, and next-best-action CyCX
    Attendant AI AI-powered virtual attendant and self-service CyCX
    Speech & sentiment Transcription, keyword detection, emotion scoring CyRecord
    Performance insights AI-driven CSAT, agent scoring, trend detection CyReport
    Copilot & Teams AI CX data surfaced natively in Microsoft Copilot CyReport
    Workforce optimisation AI-driven scheduling, forecasting, and adherence CyCX
    Explore AI Capabilities □
    Book A Free Consultation □
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Archive (Blog Template)

Aussie ISV Nabs UK Health Deal

April 30, 2020

While scoring Datto global certification in the process... Cytrack has been featured in an article by CRN which announces our […]


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New Datto Autotask PSA Certification for Cytrack Delivers Telephony & Contact Centre Integration

April 27, 2020

PRESS RELEASE 30/04/2020 For over 25 years Cytrack Intelligence Systems has been thought leaders in telephony integration and omnichannel contact […]


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Autotask Case Study

For over 25 years Cytrack Intelligence Systems has been thought leaders in telephony integration and omni-channel contact centre technology. Cytrack […]


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Help Your Business Thrive During These Volatile Times

March 18, 2020

Economic stability for your business during these uncertain times… Without a doubt, it’s been a rough start to 2020… First, […]


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Could ALL your staff work from home for the next 8 WEEKS…?

February 25, 2020

Now is the time for companies to ‘travel proof’ their customer-facing team… While remote working is nothing new — many […]


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Most businesses ignore this critical moment of customer engagement for months—perhaps even years…

July 2, 2019

Training staff how to speak with customers is a major factor in customer experience... In a recent post on how […]


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