The Cytrack suite is a range of customer experience modules that can be delivered individually or integrated for complete business solutions.
CyCX — Adaptive AI Omnichannel Contact Centre
CyCX is the ultimate web and telephony omnichannel contact centre solution to provide exceptional CX
More infoCyDesk — Unified Communications & CRM integration
Integrates all of your standard telephone call controls with CRM and business data on your desktop
More infoCyReport — Call Reporting & Dashboards
Powerful Telephony & Contact Centre Reporting via web browser user interface and powerful suite of intelligent reports.
More infoCyRecord — Voice & Screen Recording
Call and Screen recording and reporting with PCI DSS compliance
More infoCyRecord Insight - Speech Analytics
Call Transcription and Sentiment analysis services powered by AI. Evaluate and categorise calls at scale to measure compliance, build scorecards, rate customer sentiment.
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CyCX Attendant AI — Virtual Front Desk
Automatically provide 24/7 service hours, tackle queries anytime, and boost customer satisfaction.
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CySMS — SMS Services
SMS functionalities, whether for customer service such as SMS Call-Me, Telemarketing SMS bulk-out, SMS system alerts for administrators, or SMS to and from your desk to clients, partners and team members.
More infoCyCall — Outbound Proactive Telemarketing
A professional telemarketing outbound contact centre management and reporting system which can be used to increase revenue opportunities or to simply stay in touch with your customers.
More infoCySocial - Social Media Message Centre
Brings open, rich media chat and messaging capabilities across SMS, Web Chat, WhatsApp and Facebook Messenger to provide real-time communication and collaboration.
More infoCyCX WFM — Workforce Management Services
Forecast, schedule and monitor your workforce in real time.
More infoCyLive - Interactive Voice Response (IVR)
Create powerful telephony based customer self service solutions including payment gateways and information services.
More infoCyLive Speech — Speech Cognitive Services
Speech to text, text-to-speech and speech translation services.
More infoCyPulse — Application & Services Monitoring Solution
Application & services monitoring solution to catch and resolve issues before users notice them
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