New Feature: Agent Dynamic Scripting + Ask AI
August 26, 2025
Scripts that think and adapt with every conversation Introducing Cytrack’s Agent Dynamic Scripting: Intelligence That Adapts in Real-Time Building on […]
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New Feature: Smart Breaks
August 18, 2025
Get better visibility with “Smart Breaks” We’re excited to introduce a new break scheduling feature that brings better visibility and […]
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NEW: AI-Prioritised Callbacks BEAT First-Come-First-Served
August 12, 2025
Cytrack’s new “Smart Callbacks” transform customer service Callback-in-queue systems transformed customer service – no more endless hold music, wondering when […]
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Three Decades of Connection: Cytrack Turns 30! 🎉
August 4, 2025
From a small Gold Coast office to powering customer conversations worldwide Thirty years ago, in 1995, Cytrack began with a […]
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Cytrack Now Listed on Australia’s AI Directory
July 28, 2025
We’re excited to announce that Cytrack is now listed on the National AI Centre’s AI Directory, a platform that showcases […]
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Introducing Cytrack’s New Agent Assist: Setting Your Agents Up for Success from Day One
July 15, 2025
Building on the success of our Agent Quality Assurance solution, we’re excited to introduce Cytrack’s newest innovation: Agent Assist, now […]
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