Business today faces unprecedented levels of regulation, compliance and scrutiny, which is why a quality call and screen recording solution is a critical component for organisations of any size. Call recording should be integrated into every contact centre solution as part of a coordinated methodology to help deliver an exceptional customer experience and ensure the business has access to all the facts on every interaction.

"Integrating call recording and playback into one unified contact centre solution offers more intuitive, centralised business intelligence

By linking Natively integrated recording solutions such as CyRecord directly to reporting and desktop call controls, finding and playing back the relevant recordings is quick and easy.

CyRecord offers unprecedented business intelligence for a smarter business

CyRecord is our powerful and flexible call recording Solution for ISDN, Analogue and IP lines and extensions.

• Meet legislation and business requirements
• Compliance with GDPR, PCI DSS, MFIID and more
• Improve service delivery by recording the facts
• Compatible with all leading PBX brands
• SIP (Session Internet Protocol) trunks and extensions
• ISDN 2 (Basic Rate) ISDN 30 (Primary Rate) & Analogue
• Search & playback via CyReport web client
• Call history reports and the voice recordings in one interface
• Files compressed and encrypted as standard
• Audit reports for compliance requirements and security
• Calls can be saved and exported or emailed as MP3s
• Create powerful business process solutions

Request your free demonstration and see for yourself why CyRecord is an integral part of CyTrack's award winning customer experience and contact centre solution.