{"id":7337,"date":"2023-10-23T11:49:22","date_gmt":"2023-10-23T01:49:22","guid":{"rendered":"https:\/\/www.cytrack.io\/wpv6\/?p=7337"},"modified":"2023-11-02T09:54:41","modified_gmt":"2023-11-01T23:54:41","slug":"cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store","status":"publish","type":"post","link":"https:\/\/www.cytrack.io\/wpv6\/cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store\/","title":{"rendered":"Cytrack\u2019s CyReport for Teams Now Available on Microsoft AppSource and Teams Store"},"content":{"rendered":"<p><strong>For Release 02:00 pm. PDT<br \/>\nOct, 23 2023<\/strong><\/p>\n<p>Cytrack.io, \u2018delivering business communications digital transformation\u2019, today announced the availability of CyReport for Microsoft Teams on <a href=\"https:\/\/appsource.microsoft.com\/en-us\/product\/office\/wa200004272?tab=overview\" target=\"_blank\" rel=\"noopener\">Microsoft AppSource<\/a>, an online cloud marketplace providing tailored line-of-business solutions, as well as directly through Microsoft Teams in the Teams Store.<\/p>\n<p>Cytrack is a Global Microsoft ISV partner, and Microsoft Australia Partner Award Winner for Platform Innovation &amp; Excellence. Cytrack has been developing communications reporting and contact centre solutions since 1995, with solutions deployed all over the globe.<\/p>\n<hr \/>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-7358\" src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/cyreportsswithmobile.png\" alt=\"\" width=\"762\" height=\"378\" \/><\/p>\n<p>CyReport for Microsoft Teams is an advanced reporting and analytics solution available from <a href=\"https:\/\/appsource.microsoft.com\/en-us\/product\/office\/wa200004272?tab=overview\" target=\"_blank\" rel=\"noopener\">Microsoft AppSource<\/a>, that seamlessly integrates within the user\u2019s Microsoft Teams environment. It empowers businesses with robust dashboards and insightful reports, allowing for effective management of communication performance by leveraging valuable data insights.<\/p>\n<ul>\n<li>Measure your performance so you can manage it<\/li>\n<li>Identify and reward top performers amongst your workers<\/li>\n<li>Deliver the highest experience for your customers<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-7354\" src=\"https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/cyreportappsourcess-600x338.png\" alt=\"\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/cyreportappsourcess-600x338.png 600w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/cyreportappsourcess-1600x900.png 1600w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/cyreportappsourcess-768x432.png 768w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/cyreportappsourcess-1536x864.png 1536w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/cyreportappsourcess-400x225.png 400w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/cyreportappsourcess-800x450.png 800w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/cyreportappsourcess-1800x1013.png 1800w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/cyreportappsourcess.png 1920w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<hr \/>\n<p><img decoding=\"async\" class=\"alignright size-thumbnail wp-image-7356\" src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/NM-22-3-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/>Nick Milan, Managing Director of Cytrack.io commented \u201c Microsoft Teams is extensively utilised today by hybrid workers to collaborate and interact with customers. It&#8217;s crucial to have the capability to monitor and report on the performance of these interactions within your business:<\/p>\n<ul>\n<li>How long are your customers waiting to be answered?<\/li>\n<li>Are customers abandoning or overflowing to back up queues\/voicemail?<\/li>\n<li>Can you compare individual agent statistics to identify and reward top performers?<\/li>\n<li>Are your staff happy and motivated?<\/li>\n<\/ul>\n<p>If you don\u2019t know the answers to these questions, then visit the Microsoft AppSource or Teams Store to get started with CyReport for Microsoft Teams. It\u2019s an extremely affordable solution for any business and can be deployed and setup very quickly\u201d.<\/p>\n<hr \/>\n<p><img decoding=\"async\" class=\"alignright size-thumbnail wp-image-7351\" src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/1689278822113-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/>Giovanni Mezgec, Vice President, Modern Work + Business Applications Field &amp; Partner Marketing, Microsoft Corp. said, \u201cWe\u2019re happy to welcome Cytrack\u2019s CyReport for Microsoft Teams to Microsoft AppSource and the Teams Store, which give our partners great exposure to cloud customers around the globe. Microsoft AppSource offers partner solutions such as CyReport for Microsoft Teams from Cytrack.io to help customers meet their needs faster.\u201d<\/p>\n<hr \/>\n<h3>About Cytrack.io<\/h3>\n<p>In an always-connected world, customer expectations have never been higher. Cytrack seeks to revolutionise relationships and customer experiences through cloud telephony, contact centre, social engagement and AI solutions. We amplify what you do well, using digital technology to build differentiation and resilience.<\/p>\n<p>Cytrack builds upon and extends world leading cloud telephony platforms with our modular suite of software, API\u2019s and services for communication applications and contact centre solutions. Our products are designed for companies who aim to deliver the highest level of customer experience. Our services include consultancy, custom software engineering and fit, deployment and after sales support for an end-to-end complete digital communication transformation service.<\/p>\n<p>Cytrack has been in business since 1995, working with businesses across the globe to improve services, increase productivity and save costs through effective interaction and communication technology. Our tailored solutions and agile approach to product development has positioned us at the cutting edge of customer experience and contact centre solutions.<\/p>\n<h3>Read more around the web<\/h3>\n<hr \/>\n<p><a href=\"https:\/\/www.linkedin.com\/posts\/microsoft-365-partner_cytracks-cyreport-for-teams-now-available-activity-7125151191377862657-WCks\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" style=\"border: 1px solid #000\" class=\"aligncenter size-full wp-image-7360\" src=\"https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/microsoft365partnerLIshare.jpg\" alt=\"\" width=\"1770\" height=\"622\" srcset=\"https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/microsoft365partnerLIshare.jpg 1770w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/microsoft365partnerLIshare-600x211.jpg 600w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/microsoft365partnerLIshare-1600x562.jpg 1600w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/microsoft365partnerLIshare-768x270.jpg 768w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/microsoft365partnerLIshare-1536x540.jpg 1536w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/microsoft365partnerLIshare-400x141.jpg 400w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/microsoft365partnerLIshare-800x281.jpg 800w\" sizes=\"(max-width: 1770px) 100vw, 1770px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/posts\/microsoft-365-partner_cytracks-cyreport-for-teams-now-available-activity-7125151191377862657-WCks\" target=\"_blank\" rel=\"noopener\">See more on the Microsoft 365 page<\/a><\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.crn.com.au\/news\/gold-coasts-cytrack-launches-cyreport-for-microsoft-teams-601724\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" style=\"border: 1px solid #000\" class=\"aligncenter size-full wp-image-7361\" src=\"https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/crn-shorten.jpg\" alt=\"\" width=\"1500\" height=\"764\" srcset=\"https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/crn-shorten.jpg 1500w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/crn-shorten-600x306.jpg 600w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/crn-shorten-768x391.jpg 768w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/crn-shorten-400x204.jpg 400w, https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/crn-shorten-800x407.jpg 800w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.crn.com.au\/news\/gold-coasts-cytrack-launches-cyreport-for-microsoft-teams-601724\" target=\"_blank\" rel=\"noopener\">See more on CRN<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For Release 02:00 pm. PDT Oct, 23 2023 Cytrack.io, \u2018delivering business communications digital transformation\u2019, today announced the availability of CyReport [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7341,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cytrack\u2019s CyReport for Teams Now Available on Microsoft AppSource and Teams Store - Cytrack Customer Experience Technology<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cytrack\u2019s CyReport for Teams Now Available on Microsoft AppSource and Teams Store - Cytrack Customer Experience Technology\" \/>\n<meta property=\"og:description\" content=\"For Release 02:00 pm. PDT Oct, 23 2023 Cytrack.io, \u2018delivering business communications digital transformation\u2019, today announced the availability of CyReport [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cytrack.io\/wpv6\/cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store\/\" \/>\n<meta property=\"og:site_name\" content=\"Cytrack Customer Experience Technology\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-23T01:49:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-01T23:54:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/cyreportliveonappsourcenow.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1066\" \/>\n\t<meta property=\"og:image:height\" content=\"444\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"R Lawson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"R Lawson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store\\\/\"},\"author\":{\"name\":\"R Lawson\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#\\\/schema\\\/person\\\/b55dab0f156b74393813f0a6d08d206f\"},\"headline\":\"Cytrack\u2019s CyReport for Teams Now Available on Microsoft AppSource and Teams Store\",\"datePublished\":\"2023-10-23T01:49:22+00:00\",\"dateModified\":\"2023-11-01T23:54:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store\\\/\"},\"wordCount\":524,\"publisher\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/wp-content\\\/uploads\\\/cyreportliveonappsourcenow.png\",\"articleSection\":[\"Uncategorized\"],\"inLanguage\":\"en-AU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store\\\/\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store\\\/\",\"name\":\"Cytrack\u2019s CyReport for Teams Now Available on Microsoft AppSource and Teams Store - Cytrack Customer Experience Technology\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/wp-content\\\/uploads\\\/cyreportliveonappsourcenow.png\",\"datePublished\":\"2023-10-23T01:49:22+00:00\",\"dateModified\":\"2023-11-01T23:54:41+00:00\",\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cytracks-cyreport-for-teams-now-available-on-microsoft-appsource-and-teams-store\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/wp-content\\\/uploads\\\/cyreportliveonappsourcenow.png\",\"contentUrl\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/wp-content\\\/uploads\\\/cyreportliveonappsourcenow.png\",\"width\":1066,\"height\":444},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#website\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/\",\"name\":\"Cytrack Customer Experience Technology\",\"description\":\"Cloud Contact Centre &amp; 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