{"id":80,"date":"2019-01-06T08:08:00","date_gmt":"2019-01-05T22:08:00","guid":{"rendered":"http:\/\/www.cytrack.io\/?page_id=80"},"modified":"2025-02-03T09:14:24","modified_gmt":"2025-02-02T23:14:24","slug":"cysocial-message-manager","status":"publish","type":"page","link":"https:\/\/www.cytrack.io\/wpv6\/cysocial-message-manager\/","title":{"rendered":"CySocial Message Manager"},"content":{"rendered":"<div class=\"product-banner-container\">\r\n    <div class=\"product-banner-two-col\">\r\n        <div class=\"product-banner-sub-col product-banner-col-1\">\r\n            <div class=\"product-banner-header-content\">\r\n                <h1>Social media message centre<\/h1>\r\n                <h4>\r\n                Connect with your customers with open, rich media chat and messaging capabilities\r\n                <\/h4>\r\n                <div class=\"button-container double\">\r\n                    <a class=\"button darkblue-bg\" href=\"https:\/\/www.cytrack.io\/#CTA-forms\" onclick=\"CTADemo();\">Book A Demo<\/a>\r\n                    <a class=\"button white-bg\" href=\"https:\/\/www.cytrack.io\/book-a-consultant\/\">Free Consultancy<\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"product-banner-sub-col product-banner-col-2\">\r\n            <img decoding=\"async\" src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/CySocial-Banner.png\" alt=\"\">\r\n            <!-- <h4 class=\"product-banner-sub-text\">Live and AI Chat<\/h4> -->\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"main-container CySocial newProductPage\" id=\"mainContainer\">\r\n\r\n<div class=\"card\">\r\n<div class=\"col\">\r\n <p>Customers today have choices in how they communicate and its not just the telephone that is the preference! We now have a proliferation of dozens of new forms of communication: Internet, email, web messaging, VoIP, IM, video conferencing and now organisations are pressured as customers demand to communicate via their social media preferences.<\/p>\r\n <p>Cytrack\u2019s CySocial message server brings open, rich media chat and messaging capabilities across SMS, Web Chat, WhatsApp and Facebook Messenger to provide real-time communication and collaboration.  CySocial drastically increases resolution speed for customer queries and issues for improved customer experience.<\/p>\r\n\t<div class=\"full-width-container\" style=\"text-align: center;\">\r\n\t\t<img decoding=\"async\" src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/overviewcomposite-scaled.webp\" alt=\"Cytrack's Teams Overview Diagram\">\r\n\t<\/div>\r\n\t\t<h3>Business benefits<\/h3>\r\n\t\t<ul>\r\n\t\t    <li>Professionally manage and measure your Social Media and ensure you're connected to your customers<\/li>\r\n\t\t    <li>Get real-time Social Media use trends with the <a href=\"\/cyreport-call-accounting-and-reporting\/\">CyReport<\/a> BI Dashboard<\/li>\r\n\t\t    <li>Get full historical reports on all your Social Media marketing and client requests with our <a href=\"\/cyreport-call-accounting-and-reporting\/\">CyReport<\/a> BI module<\/li>\r\n\t\t    <li>Add <a href=\"\/cycx-attendant-ai\/\">CyCX Attendant AI<\/a> and <a href=\"\/cychat-web-chat-service-solution\/\">CyCX Chat AI<\/a> to enhance your CySocial strategy to combine self-service virtual agents and human-assisted live chat<\/li>\r\n\t\t<\/ul>\r\n<div><p>&nbsp;<\/p><\/div>\r\n<div class=\"card halfImage IMG-Left channels\">\r\n<div><\/div>\r\n<div>\r\n<h3>Works across all channels<\/h3>\r\n<p>Our conversational IVRs and bots work across web and mobile chat, SMS, WhatsApp, and your <a href=\"\/cycx-omni-channel-contact-centre\/\">CyCX Connect contact centre.<\/a><\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"card halfImage IMG-Right logic\">\r\n<div><\/div>\r\n<div>\r\n<h3>Work with your business logic<\/h3>\r\n<p>You need to be there for your customers at anytime, anywhere.  Build solutions to accomplish tasks and deploy <a href=\"\/cycx-omni-channel-contact-centre\/\">CyCX<\/a> for any channel \u2014 from Facebook Messenger to WhatsApp.<\/p>\r\n<p>Tie in third party CRM systems to deliver contextually relevant customer information at the right time with a simple API call.<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"card halfImage IMG-Left handoff\">\r\n<div><\/div>\r\n<div>\r\n<h3>Hand off conversations from CyCX Attendant AI to your agents seamlessly<\/h3>\r\n<p><a href=\"\/cycx-attendant-ai\/\">CyCX Attendant AI<\/a> works with your contact centre by passing a conversation on to a live agent with the context intact. Instruct CyCX AttendantAI to collect information that can help a live agent assist a customer more efficiently.<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Social media message centre Connect with your customers with open, rich media chat and messaging capabilities Book A Demo Free [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CySocial Message Manager - Cytrack Customer Experience Technology<\/title>\n<meta name=\"description\" content=\"Connect with your customers with social media integration for your Cytrack applications\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CySocial Message Manager - Cytrack Customer Experience Technology\" \/>\n<meta property=\"og:description\" content=\"Connect with your customers with social media integration for your Cytrack applications\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cytrack.io\/wpv6\/cysocial-message-manager\/\" \/>\n<meta property=\"og:site_name\" content=\"Cytrack Customer Experience Technology\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-02T23:14:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/CySocial-Banner.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cysocial-message-manager\\\/\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cysocial-message-manager\\\/\",\"name\":\"CySocial Message Manager - Cytrack Customer Experience Technology\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cysocial-message-manager\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cysocial-message-manager\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.cytrack.io\\\/wpv1\\\/wp-content\\\/uploads\\\/CySocial-Banner.png\",\"datePublished\":\"2019-01-05T22:08:00+00:00\",\"dateModified\":\"2025-02-02T23:14:24+00:00\",\"description\":\"Connect with your customers with social media integration for your Cytrack applications\",\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cysocial-message-manager\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cysocial-message-manager\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv1\\\/wp-content\\\/uploads\\\/CySocial-Banner.png\",\"contentUrl\":\"https:\\\/\\\/www.cytrack.io\\\/wpv1\\\/wp-content\\\/uploads\\\/CySocial-Banner.png\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#website\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/\",\"name\":\"Cytrack Customer Experience Technology\",\"description\":\"Cloud Contact Centre &amp; 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