{"id":78,"date":"2019-01-06T08:06:57","date_gmt":"2019-01-05T22:06:57","guid":{"rendered":"http:\/\/www.cytrack.io\/?page_id=78"},"modified":"2024-12-16T09:04:09","modified_gmt":"2024-12-15T23:04:09","slug":"cysms-integrated-sms-message-service","status":"publish","type":"page","link":"https:\/\/www.cytrack.io\/wpv6\/cysms-integrated-sms-message-service\/","title":{"rendered":"CySMS"},"content":{"rendered":"<div class=\"product-banner-container\">\r\n    <div class=\"product-banner-two-col\">\r\n        <div class=\"product-banner-sub-col product-banner-col-1\">\r\n            <div class=\"product-banner-header-content\">\r\n                <h1>Add SMS to your Cytrack applications<\/h1>\r\n                <h4>\r\n                Integrated SMS message service, anyway, anyhow\r\n                <\/h4>\r\n                <div class=\"button-container double\">\r\n                    <a class=\"button darkblue-bg\" href=\"https:\/\/www.cytrack.io\/#CTA-forms\" onclick=\"CTADemo();\">Book A Demo<\/a>\r\n                    <a class=\"button white-bg\" href=\"https:\/\/www.cytrack.io\/book-a-consultant\/\">Free Consultancy<\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"product-banner-sub-col product-banner-col-2\">\r\n            <img decoding=\"async\" src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/CySMS-Banner.png\" alt=\"\">\r\n            <!-- <h4 class=\"product-banner-sub-text\">Live and AI Chat<\/h4> -->\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"main-container CySMS newProductPage\" id=\"mainContainer\">\r\n\r\n<div class=\"card\">\r\n<div class=\"col\">\r\n <p>All our modules include SMS functionalities, whether for customer service such as SMS Call-Me, Telemarketing SMS bulk-out, SMS system alerts for administrators, or SMS to and from your desk to clients, partners and team members. It's quick, easy and manageable. CySMS provides efficient and directed means of communicating with your partners and clients via SMS.<\/p>\r\n\r\n\t\t<h3>Business benefit<\/h3>\r\n\t\t<ul>\r\n\t\t\t<li>Easily send SMS directly from your PC using <a href=\"\/cydesk-desktop-agent\/\">CyDesk&trade;<\/a><\/li>\r\n\t\t\t<li>Reach all your clients with SMS marketing mail-outs directly from your database or CRM<\/li>\r\n\t\t\t<li>Create Auto-Callbacks from SMS responses<\/li>\r\n\t\t\t<li>Route SMS replies and requests to service &amp; sales staff according to skills, using our skills based routing functionality<\/li>\r\n\t\t<\/ul>\r\n\t<hr \/>\r\n\t\t<h3>Powerful features &amp; benefits<\/h3>\r\n\t\t<ul>\r\n\t\t\t <li>Add SMS functionality to your Cytrack modules<\/li>\r\n\t\t\t <li>SMS Message editor<\/li>\r\n\t\t\t <li>Standard Message Templates management<\/li>\r\n\t\t\t <li>Bulk SMS from <a href=\"\/cycall-omni-channel-outbound-and-tele-marketing-contact-centre\/\">CyCall&trade;<\/a> and the option to link replies to call backs via <a href=\"\/cycx-omni-channel-contact-centre\">CyCX Connect&trade;<\/a><\/li>\r\n\t\t\t <li>Omnichannel Inbound Call Centre<\/li>\r\n\t\t\t <li>Inbound SMS Queue Management &amp; Routing with <a href=\"\/cycx-omni-channel-contact-centre\/\">CyCX Connect<\/a><\/li>\r\n\t\t\t <li>SMS alerts via <a href=\"\/cycx-omni-channel-contact-centre\/\">CyCX Connect&trade;<\/a> and <a href=\"\/cyreport-call-accounting-and-reporting\/\">CyReport&trade;<\/a><\/li>\r\n\t\t\t <li>Server based SMS solution<\/li>\r\n\t\t\t <li>By popular demand we now offer competitive SMS rates as a provider<\/li>\r\n\t\t<\/ul>\r\n\t<hr \/>\r\n\t\t<h3>How CySMS helps you have better customer conversations<\/h3>\r\n\t\t<ul>\r\n\t\t\t<li><strong>Added to the Inbound SMS queue<\/strong><br>Whenever a customer sends you a message, it gets added to your inbound SMS queue.<\/li>\r\n\t\t\t<li><strong>Dashboard Queue Time<\/strong><br>Once the SMS gets added to the inbound queue, the clock starts ticking. The length of the queue is displayed on your dashboard.<\/li>\r\n\t\t\t<li><strong>Auto Message<\/strong><br>As the SMS hits the back of the inbound queue, you can optionally send an automated reply.<\/li>\r\n\t\t\t<li><strong>AI Keyword Routing<\/strong><br>Like an inbound call, SMS messages are routed to the most appropriate members of your team. The first routing option is via AI keyword recognition. It\u2019s exactly what it sounds like \u2014 the inbound SMS is scanned by artificial intelligence for specific keywords, and if one is recognised that\u2019s how the SMS is routed.<\/li>\r\n\t\t\t<li><strong>CRM Routing<\/strong><br>If AI Keyword Routing is not set up, or no Keywords are a match, the next available routing option is via a CRM field.<\/li>\r\n\t\t\t<li><strong>CRM Pop<\/strong><br>Like calls, as an agent receives the SMS within CyDesk, they can optionally pop the account or contact from within the CRM.<\/li>\r\n\t\t\t<li><strong>CyReport Log<\/strong><br>As the agent chats via SMS with the customer, the conversation is recorded in CyReport.<\/li>\r\n\t\t\t<li><strong>Call Transition<\/strong><br>Usually, customers use chat because the nature of their enquiry is quick and settled within a couple of text messages. But if it\u2019s taking a little longer, agents can transition into a call at the click of a button.<\/li>\r\n\t\t<\/ul> \r\n<\/div>\r\n<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Add SMS to your Cytrack applications Integrated SMS message service, anyway, anyhow Book A Demo Free Consultancy All our modules [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-78","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CySMS - Cytrack Customer Experience Technology<\/title>\n<meta name=\"description\" content=\"CySMS provides efficient and directed means of communicating with your partners and clients via SMS.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CySMS - Cytrack Customer Experience Technology\" \/>\n<meta property=\"og:description\" content=\"CySMS provides efficient and directed means of communicating with your partners and clients via SMS.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cytrack.io\/wpv6\/cysms-integrated-sms-message-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Cytrack Customer Experience Technology\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-15T23:04:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/CySMS-Banner.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cysms-integrated-sms-message-service\\\/\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cysms-integrated-sms-message-service\\\/\",\"name\":\"CySMS - Cytrack Customer Experience Technology\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cysms-integrated-sms-message-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cysms-integrated-sms-message-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.cytrack.io\\\/wpv1\\\/wp-content\\\/uploads\\\/CySMS-Banner.png\",\"datePublished\":\"2019-01-05T22:06:57+00:00\",\"dateModified\":\"2024-12-15T23:04:09+00:00\",\"description\":\"CySMS provides efficient and directed means of communicating with your partners and clients via SMS.\",\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cysms-integrated-sms-message-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/cysms-integrated-sms-message-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv1\\\/wp-content\\\/uploads\\\/CySMS-Banner.png\",\"contentUrl\":\"https:\\\/\\\/www.cytrack.io\\\/wpv1\\\/wp-content\\\/uploads\\\/CySMS-Banner.png\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#website\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/\",\"name\":\"Cytrack Customer Experience Technology\",\"description\":\"Cloud Contact Centre &amp; Telephony Solutions\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#organization\",\"name\":\"Cytrack Customer Experience Technology\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/wp-content\\\/uploads\\\/favicon.png\",\"contentUrl\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/wp-content\\\/uploads\\\/favicon.png\",\"width\":600,\"height\":600,\"caption\":\"Cytrack Customer Experience Technology\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CySMS - Cytrack Customer Experience Technology","description":"CySMS provides efficient and directed means of communicating with your partners and clients via SMS.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"CySMS - Cytrack Customer Experience Technology","og_description":"CySMS provides efficient and directed means of communicating with your partners and clients via SMS.","og_url":"https:\/\/www.cytrack.io\/wpv6\/cysms-integrated-sms-message-service\/","og_site_name":"Cytrack Customer Experience Technology","article_modified_time":"2024-12-15T23:04:09+00:00","og_image":[{"url":"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/CySMS-Banner.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.cytrack.io\/wpv6\/cysms-integrated-sms-message-service\/","url":"https:\/\/www.cytrack.io\/wpv6\/cysms-integrated-sms-message-service\/","name":"CySMS - Cytrack Customer Experience Technology","isPartOf":{"@id":"https:\/\/www.cytrack.io\/wpv6\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cytrack.io\/wpv6\/cysms-integrated-sms-message-service\/#primaryimage"},"image":{"@id":"https:\/\/www.cytrack.io\/wpv6\/cysms-integrated-sms-message-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/CySMS-Banner.png","datePublished":"2019-01-05T22:06:57+00:00","dateModified":"2024-12-15T23:04:09+00:00","description":"CySMS provides efficient and directed means of communicating with your partners and clients via SMS.","inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cytrack.io\/wpv6\/cysms-integrated-sms-message-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.cytrack.io\/wpv6\/cysms-integrated-sms-message-service\/#primaryimage","url":"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/CySMS-Banner.png","contentUrl":"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/CySMS-Banner.png"},{"@type":"WebSite","@id":"https:\/\/www.cytrack.io\/wpv6\/#website","url":"https:\/\/www.cytrack.io\/wpv6\/","name":"Cytrack Customer Experience Technology","description":"Cloud Contact Centre &amp; Telephony Solutions","publisher":{"@id":"https:\/\/www.cytrack.io\/wpv6\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cytrack.io\/wpv6\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.cytrack.io\/wpv6\/#organization","name":"Cytrack Customer Experience Technology","url":"https:\/\/www.cytrack.io\/wpv6\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.cytrack.io\/wpv6\/#\/schema\/logo\/image\/","url":"https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/favicon.png","contentUrl":"https:\/\/www.cytrack.io\/wpv6\/wp-content\/uploads\/favicon.png","width":600,"height":600,"caption":"Cytrack Customer Experience Technology"},"image":{"@id":"https:\/\/www.cytrack.io\/wpv6\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.cytrack.io\/wpv6\/wp-json\/wp\/v2\/pages\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cytrack.io\/wpv6\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cytrack.io\/wpv6\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cytrack.io\/wpv6\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cytrack.io\/wpv6\/wp-json\/wp\/v2\/comments?post=78"}],"version-history":[{"count":3,"href":"https:\/\/www.cytrack.io\/wpv6\/wp-json\/wp\/v2\/pages\/78\/revisions"}],"predecessor-version":[{"id":7929,"href":"https:\/\/www.cytrack.io\/wpv6\/wp-json\/wp\/v2\/pages\/78\/revisions\/7929"}],"wp:attachment":[{"href":"https:\/\/www.cytrack.io\/wpv6\/wp-json\/wp\/v2\/media?parent=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}