{"id":55,"date":"2018-12-11T17:02:09","date_gmt":"2018-12-11T07:02:09","guid":{"rendered":"http:\/\/www.cytrack.io\/?page_id=55"},"modified":"2026-06-29T09:19:27","modified_gmt":"2026-06-28T23:19:27","slug":"cyrecord-call-recording-and-reporting","status":"publish","type":"page","link":"https:\/\/www.cytrack.io\/wpv6\/cyrecord-call-recording-and-reporting\/","title":{"rendered":"CyRecord"},"content":{"rendered":"<div class=\"product-banner-container cyrecord-2026-product-hero\">\r\n  <div class=\"product-banner-two-col\">\r\n    <div class=\"product-banner-sub-col product-banner-col-1\">\r\n      <div class=\"product-banner-header-content\">\r\n        <p class=\"cyrecord-2026-banner-eyebrow\">Recording \u00b7 Compliance \u00b7 Quality<\/p>\r\n        <h1>Get the facts right \u2014 and turn every call into <span>better service<\/span>.<\/h1>\r\n        <h4>CyRecord captures, secures and analyses every conversation: for compliance, faster dispute resolution, agent coaching and real customer insight.<\/h4>\r\n        <div class=\"button-container double\">\r\n          <a class=\"button darkblue-bg\" href=\"https:\/\/www.cytrack.io\/#CTA-forms\">Book A Demo<\/a>\r\n          <a class=\"button white-bg\" href=\"https:\/\/www.cytrack.io\/book-a-consultant\/\">Free Consultancy<\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"product-banner-sub-col product-banner-col-2\">\r\n      <img decoding=\"async\" src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/CyRecord-Banner.png\" alt=\"CyRecord call recording and compliance visual\">\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<div id=\"mainContainer\" class=\"main-container Integration CyRecord newProductPage\">\r\n  <div class=\"cyrecord-2026 cyrecord-2026-concept-update\">\r\n\r\n    <section class=\"cyrecord-2026-section cyrecord-2026-trust-section\">\r\n      <div class=\"cyrecord-2026-container\">\r\n        <div class=\"cyrecord-2026-trust-strip\">\r\n          <div class=\"cyrecord-2026-trust-item\"><span><\/span>PCI DSS-ready compliance recording<\/div>\r\n          <div class=\"cyrecord-2026-trust-item\"><span><\/span>Voice &amp; screen recording<\/div>\r\n          <div class=\"cyrecord-2026-trust-item\"><span><\/span>AI transcription, sentiment &amp; speech analytics<\/div>\r\n          <div class=\"cyrecord-2026-trust-item\"><span><\/span>Works with Teams, iPECS Cloud, Avaya &amp; RingCentral<\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/section>\r\n\r\n    <section id=\"overview\" class=\"cyrecord-2026-section cyrecord-2026-overview-section\">\r\n      <div class=\"cyrecord-2026-container\">\r\n        <div class=\"cyrecord-2026-split-grid\">\r\n          <div class=\"cyrecord-2026-split-copy\">\r\n            <p class=\"cyrecord-2026-kicker\">CyRecord overview<\/p>\r\n            <h2>Reliable recording for <span>compliance, clarity and customer service<\/span>.<\/h2>\r\n            <p>Call recording gives any organisation undisputed facts about every conversation \u2014 settling \u201cwho said what\u201d quickly, proving compliance, and turning real interactions into training material. CyRecord makes that capture reliable, secure and easy to act on.<\/p>\r\n            <ul class=\"cyrecord-2026-feature-list\">\r\n              <li>\r\n                <h3>Prove compliance<\/h3>\r\n                <p>Meet the requirements of regulators and your clients' contracts with full audit trails.<\/p>\r\n              <\/li>\r\n              <li>\r\n                <h3>Resolve disputes fast<\/h3>\r\n                <p>Settle \u201cwho said what\u201d quickly and without concession.<\/p>\r\n              <\/li>\r\n              <li>\r\n                <h3>Lift the whole team<\/h3>\r\n                <p>Improve staff capability through listening and review, and pinpoint top performers' skills to share.<\/p>\r\n              <\/li>\r\n            <\/ul>\r\n          <\/div>\r\n\r\n          <div class=\"cyrecord-2026-intro-visual\">\r\n            <div class=\"cyrecord-2026-hero-trigger-wrap\">\r\n              <button\r\n                class=\"cyrecord-2026-hero-trigger\"\r\n                type=\"button\"\r\n                data-cyrecord-lightbox-src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/record-compliance-hero.webp\"\r\n                data-cyrecord-lightbox-alt=\"CyRecord hero visual showing call recording, waveform analytics and compliance-related interface graphics\"\r\n                aria-label=\"Open CyRecord overview image in a larger view\"\r\n              >\r\n                <img decoding=\"async\"\r\n                  src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/record-compliance-hero.webp\"\r\n                  alt=\"CyRecord hero visual showing call recording, waveform analytics and compliance-related interface graphics\"\r\n                \/>\r\n                <span class=\"cyrecord-2026-hero-cue\">Click to enlarge<\/span>\r\n              <\/button>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/section>\r\n\r\n    <section id=\"capabilities\" class=\"cyrecord-2026-section cyrecord-2026-capabilities-section\">\r\n      <div class=\"cyrecord-2026-container\">\r\n        <div class=\"cyrecord-2026-section-heading cyrecord-2026-section-heading-left\">\r\n          <p class=\"cyrecord-2026-kicker\">Core capabilities<\/p>\r\n          <h2>Six ways CyRecord <span>works for you<\/span>.<\/h2>\r\n        <\/div>\r\n\r\n        <div class=\"cyrecord-2026-caps-grid\">\r\n          <article class=\"cyrecord-2026-support-card\">\r\n            <div class=\"cyrecord-2026-icon\">01<\/div>\r\n            <h3>Compliance recording<\/h3>\r\n            <p>PCI DSS-ready capture with voice signatures, audit reporting and secure, encrypted archiving \u2014 so you can satisfy regulators and client obligations with confidence.<\/p>\r\n          <\/article>\r\n\r\n          <article class=\"cyrecord-2026-support-card\">\r\n            <div class=\"cyrecord-2026-icon\">02<\/div>\r\n            <h3>Voice &amp; screen recording<\/h3>\r\n            <p>Capture the conversation and what's happening on the agent's desktop \u2014 ideal for quality management, auditing and training new starters on real workflows.<\/p>\r\n          <\/article>\r\n\r\n          <article class=\"cyrecord-2026-support-card\">\r\n            <div class=\"cyrecord-2026-icon\">03<\/div>\r\n            <h3>Speech analytics &amp; sentiment<\/h3>\r\n            <p>Transcribe 100% of calls, detect keywords, score sentiment for caller and agent, and read the full sentiment profile of every conversation.<\/p>\r\n          <\/article>\r\n\r\n          <article class=\"cyrecord-2026-support-card\">\r\n            <div class=\"cyrecord-2026-icon\">04<\/div>\r\n            <h3>QA Manager &amp; coaching<\/h3>\r\n            <p>Score every call, raise coaching flags automatically, and close the loop with supervisor notes and agent review \u2014 quality assurance that never clocks off.<\/p>\r\n          <\/article>\r\n\r\n          <article class=\"cyrecord-2026-support-card\">\r\n            <div class=\"cyrecord-2026-icon\">05<\/div>\r\n            <h3>AI Summary Studio<\/h3>\r\n            <p>Design templates that tell AI exactly how to summarise every call \u2014 sections, structure and tone \u2014 then apply them automatically across all your recordings.<\/p>\r\n          <\/article>\r\n\r\n          <article class=\"cyrecord-2026-support-card\">\r\n            <div class=\"cyrecord-2026-icon\">06<\/div>\r\n            <h3>Data your way<\/h3>\r\n            <p>Choose where recordings and transcriptions live \u2014 including your own data store for full data sovereignty \u2014 and optionally drop the raw transcription straight into your CRM contact history.<\/p>\r\n          <\/article>\r\n        <\/div>\r\n      <\/div>\r\n    <\/section>\r\n\r\n    <section id=\"qa\" class=\"cyrecord-2026-section cyrecord-2026-qa-section\">\r\n      <div class=\"cyrecord-2026-container\">\r\n        <div class=\"cyrecord-2026-section-heading cyrecord-2026-section-heading-left\">\r\n          <p class=\"cyrecord-2026-kicker\">QA Manager<\/p>\r\n          <h2>Meet your QA manager \u2014 <span>it never clocks off<\/span>.<\/h2>\r\n          <p>Quality assurance has always been a resource problem: humans can only review so many calls. QA Manager changes the equation \u2014 you score <em>every<\/em> call and get full visibility into every metric, not just a sample.<\/p>\r\n        <\/div>\r\n\r\n        <div class=\"cyrecord-2026-qa-flow\">\r\n          <article class=\"cyrecord-2026-qa-step\">\r\n            <div class=\"cyrecord-2026-icon\">1<\/div>\r\n            <div>\r\n              <p class=\"cyrecord-2026-qa-tag\">Design<\/p>\r\n              <h3>Build your QA framework<\/h3>\r\n              <p>Create a QA survey of the questions that matter. Add them manually or with AI assistance, choose answer types, and set a score weighting, positive and negative thresholds, and the comments agents see.<\/p>\r\n            <\/div>\r\n          <\/article>\r\n\r\n          <article class=\"cyrecord-2026-qa-step\">\r\n            <div class=\"cyrecord-2026-icon\">2<\/div>\r\n            <div>\r\n              <p class=\"cyrecord-2026-qa-tag\">Classify<\/p>\r\n              <h3>Group questions into classifications<\/h3>\r\n              <p>Organise questions into classifications such as Compliance disclosure, Greeting &amp; identification or Empathy &amp; tone \u2014 or any framework you define. Each classification scores as the average of its questions.<\/p>\r\n            <\/div>\r\n          <\/article>\r\n\r\n          <article class=\"cyrecord-2026-qa-step\">\r\n            <div class=\"cyrecord-2026-icon\">3<\/div>\r\n            <div>\r\n              <p class=\"cyrecord-2026-qa-tag\">Flag<\/p>\r\n              <h3>Set automated coaching flags<\/h3>\r\n              <p>Attach green and red call flags to each classification so concerns are raised automatically \u2014 a compliance question left unasked, a sensitive topic, or a score below threshold.<\/p>\r\n            <\/div>\r\n          <\/article>\r\n\r\n          <article class=\"cyrecord-2026-qa-step\">\r\n            <div class=\"cyrecord-2026-icon\">4<\/div>\r\n            <div>\r\n              <p class=\"cyrecord-2026-qa-tag\">Score<\/p>\r\n              <h3>AI, people, or both<\/h3>\r\n              <p>Apply AI to assess tone, completeness and context across every call, review manually where a closer look is needed, or combine the two \u2014 AI for volume coverage, people for the calls that warrant it.<\/p>\r\n            <\/div>\r\n          <\/article>\r\n\r\n          <article class=\"cyrecord-2026-qa-step\">\r\n            <div class=\"cyrecord-2026-icon\">5<\/div>\r\n            <div>\r\n              <p class=\"cyrecord-2026-qa-tag\">Coach<\/p>\r\n              <h3>Coach with notes<\/h3>\r\n              <p>A supervisor dashboard shows scores and trends by team or individual agent. Add coaching notes against each classification and question, in context.<\/p>\r\n            <\/div>\r\n          <\/article>\r\n\r\n          <article class=\"cyrecord-2026-qa-step\">\r\n            <div class=\"cyrecord-2026-icon\">6<\/div>\r\n            <div>\r\n              <p class=\"cyrecord-2026-qa-tag\">Close the loop<\/p>\r\n              <h3>Agent review &amp; action<\/h3>\r\n              <p>Agents log in to review their coaching flags and notes, and mark each one as actioned \u2014 turning every call into coaching, and coaching into measurable improvement.<\/p>\r\n            <\/div>\r\n          <\/article>\r\n        <\/div>\r\n      <\/div>\r\n    <\/section>\r\n\r\n    <section id=\"sentiment\" class=\"cyrecord-2026-section cyrecord-2026-sentiment-section\">\r\n      <div class=\"cyrecord-2026-container\">\r\n        <div class=\"cyrecord-2026-section-heading cyrecord-2026-section-heading-left\">\r\n          <p class=\"cyrecord-2026-kicker\">New \u00b7 Sentiment profiles<\/p>\r\n          <h2>The shape of the <span>whole conversation<\/span>.<\/h2>\r\n          <p>A sentiment score tells you whether a call was good or bad. It can't tell two opposite calls apart \u2014 one that starts happy and ends unhappy scores almost the same as one that starts unhappy and ends happy.<\/p>\r\n        <\/div>\r\n\r\n        <div class=\"cyrecord-2026-sentiment-grid\">\r\n          <article class=\"cyrecord-2026-sentiment-card\">\r\n            <h3>Starts positive, ends negative<\/h3>\r\n            <p class=\"cyrecord-2026-sentiment-score\">Score \u2248 50%<\/p>\r\n            <svg viewBox=\"0 0 320 84\" preserveAspectRatio=\"none\" aria-hidden=\"true\">\r\n              <line x1=\"0\" y1=\"42\" x2=\"320\" y2=\"42\"><\/line>\r\n              <path d=\"M8,16 C90,18 150,40 220,58 C260,68 290,70 312,72\"><\/path>\r\n              <circle cx=\"8\" cy=\"16\" r=\"4\"><\/circle>\r\n              <circle cx=\"312\" cy=\"72\" r=\"4\"><\/circle>\r\n            <\/svg>\r\n          <\/article>\r\n\r\n          <article class=\"cyrecord-2026-sentiment-card\">\r\n            <h3>Starts negative, ends positive<\/h3>\r\n            <p class=\"cyrecord-2026-sentiment-score\">Score \u2248 50%<\/p>\r\n            <svg viewBox=\"0 0 320 84\" preserveAspectRatio=\"none\" aria-hidden=\"true\">\r\n              <line x1=\"0\" y1=\"42\" x2=\"320\" y2=\"42\"><\/line>\r\n              <path d=\"M8,70 C90,68 150,46 220,26 C260,18 290,16 312,14\"><\/path>\r\n              <circle cx=\"8\" cy=\"70\" r=\"4\"><\/circle>\r\n              <circle cx=\"312\" cy=\"14\" r=\"4\"><\/circle>\r\n            <\/svg>\r\n          <\/article>\r\n        <\/div>\r\n\r\n        <p class=\"cyrecord-2026-sentiment-caption\">Same score. Completely different stories.<\/p>\r\n\r\n        <div class=\"cyrecord-2026-dark-copy\">\r\n          <p>A sentiment profile is the arc of sentiment across the entire call \u2014 for both caller and agent. How it started, what happened in the middle, and how it ended. And because every call carries one, you can break the picture down by agent, queue, team or time of day.<\/p>\r\n        <\/div>\r\n\r\n        <div class=\"cyrecord-2026-mini-grid cyrecord-2026-mini-grid-two\">\r\n          <article class=\"cyrecord-2026-mini-card\">\r\n            <p class=\"cyrecord-2026-qa-tag\">Use case<\/p>\r\n            <h3>Agent coaching<\/h3>\r\n            <p>Spot agents who hold their composure while a caller escalates \u2014 worth recognising \u2014 and those whose own tone slips, a coaching opportunity. Across every call, not just the few anyone has time to replay.<\/p>\r\n          <\/article>\r\n          <article class=\"cyrecord-2026-mini-card\">\r\n            <p class=\"cyrecord-2026-qa-tag\">Use case<\/p>\r\n            <h3>Negative endings<\/h3>\r\n            <p>Flag every call that ended with the customer unhappy and auto-send the list to managers on a schedule, e.g. hourly \u2014 so they can put things right while there's still time.<\/p>\r\n          <\/article>\r\n        <\/div>\r\n        <div class=\"cyrecord-2026-dark-copy\">\r\n          <p>Sentiment analysis tells you whether a call was good or bad. Sentiment profiles tell you the story of how it got there.<\/p>\r\n        <\/div>\r\n        \r\n      <\/div>\r\n    <\/section>\r\n\r\n    <section id=\"summary\" class=\"cyrecord-2026-section cyrecord-2026-summary-studio-section\">\r\n      <div class=\"cyrecord-2026-container\">\r\n        <div class=\"cyrecord-2026-section-heading\">\r\n          <p class=\"cyrecord-2026-kicker\">New \u00b7 AI Summary Studio<\/p>\r\n          <h2>Design exactly how AI <span>summarises every call<\/span>.<\/h2>\r\n          <p>Build a summary template once, and AI applies it to every recording. Split the page into the sections that matter to your business \u2014 then choose the voice it's written in.<\/p>\r\n        <\/div>\r\n\r\n        <div class=\"cyrecord-2026-summary-template\">\r\n          <div class=\"cyrecord-2026-summary-template-bar\">Call summary template \u2014 \u201cNew enquiry\u201d<\/div>\r\n          <div class=\"cyrecord-2026-summary-template-body\">\r\n            <div class=\"cyrecord-2026-template-row\"><span>1<\/span><strong>Brief summary<\/strong><i><\/i><i class=\"short\"><\/i><\/div>\r\n            <div class=\"cyrecord-2026-template-row\"><span>2<\/span><strong>Questions asked<\/strong><i><\/i><i class=\"medium\"><\/i><i class=\"short\"><\/i><\/div>\r\n            <div class=\"cyrecord-2026-template-row\"><span>3<\/span><strong>Actions &amp; follow-ups<\/strong><i class=\"action\"><\/i><i class=\"action medium\"><\/i><\/div>\r\n            <div class=\"cyrecord-2026-template-row\"><span>4<\/span><strong>Knowledge base additions<\/strong><i><\/i><\/div>\r\n            <div class=\"cyrecord-2026-template-row\"><span>5<\/span><strong>Detailed summary<\/strong><i><\/i><i><\/i><i class=\"medium\"><\/i><\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cyrecord-2026-tone-block\">\r\n          <p class=\"cyrecord-2026-kicker\">Set the voice<\/p>\r\n          <div class=\"cyrecord-2026-tone-list\">\r\n            <span>Concise<\/span>\r\n            <span>Business<\/span>\r\n            <span>Legal<\/span>\r\n            <span>Educational<\/span>\r\n            <span>Detailed<\/span>\r\n            <span>Plain English<\/span>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cyrecord-2026-section-heading cyrecord-2026-section-heading-left cyrecord-2026-library-heading\">\r\n          <p class=\"cyrecord-2026-kicker\">Section library<\/p>\r\n          <h2>Mix and match the sections <span>you need<\/span>.<\/h2>\r\n          <p>Beyond the essentials, drop in sections that turn a summary into action.<\/p>\r\n        <\/div>\r\n\r\n        <div class=\"cyrecord-2026-library-grid\">\r\n          <article><h3>Sentiment &amp; mood<\/h3><p>How the caller felt and how it shifted, drawn from the sentiment profile.<\/p><\/article>\r\n          <article><h3>Compliance &amp; disclosures<\/h3><p>Confirm the required statements were made \u2014 a natural tie-in with QA Manager.<\/p><\/article>\r\n          <article><h3>Data captured<\/h3><p>Names, account numbers, dates and amounts pulled out as structured fields.<\/p><\/article>\r\n          <article><h3>Objections &amp; handling<\/h3><p>What the customer pushed back on, and how the agent responded.<\/p><\/article>\r\n          <article><h3>Risk &amp; escalation<\/h3><p>Churn signals, complaints or anything that needs a manager's attention.<\/p><\/article>\r\n          <article><h3>Outcome &amp; resolution<\/h3><p>Resolved, unresolved or call-back \u2014 with the next step made explicit.<\/p><\/article>\r\n          <article><h3>CRM field updates<\/h3><p>Summary content formatted to drop straight back into your CRM.<\/p><\/article>\r\n          <article><h3>Promises made<\/h3><p>Commitments the agent gave the customer, so nothing falls through.<\/p><\/article>\r\n          <article><h3>Coaching notes<\/h3><p>Observations for the supervisor, aligned to your QA framework.<\/p><\/article>\r\n        <\/div>\r\n      <\/div>\r\n    <\/section>\r\n\r\n    <section id=\"data\" class=\"cyrecord-2026-section cyrecord-2026-data-section\">\r\n      <div class=\"cyrecord-2026-container\">\r\n        <div class=\"cyrecord-2026-section-heading cyrecord-2026-section-heading-left\">\r\n          <p class=\"cyrecord-2026-kicker\">Data your way<\/p>\r\n          <h2>Your recordings and data, <span>on your terms<\/span>.<\/h2>\r\n          <p>CyRecord is configured around your data policy \u2014 not the other way around. Choose where everything lives, and how transcriptions flow into the systems your teams already use.<\/p>\r\n        <\/div>\r\n\r\n        <div class=\"cyrecord-2026-mini-grid\">\r\n          <article class=\"cyrecord-2026-mini-card\">\r\n            <p class=\"cyrecord-2026-qa-tag\">Sovereignty<\/p>\r\n            <h3>Your own data store<\/h3>\r\n            <p>Keep recordings and transcriptions in your own storage for full data sovereignty \u2014 ideal for government, healthcare and finance, or any policy that requires data to stay in place.<\/p>\r\n          <\/article>\r\n          <article class=\"cyrecord-2026-mini-card\">\r\n            <p class=\"cyrecord-2026-qa-tag\">Routing<\/p>\r\n            <h3>Transcription routing<\/h3>\r\n            <p>Decide where transcriptions are delivered and stored \u2014 separately from the audio if you need it \u2014 so the right data lands in the right place.<\/p>\r\n          <\/article>\r\n          <article class=\"cyrecord-2026-mini-card\">\r\n            <p class=\"cyrecord-2026-qa-tag\">CRM<\/p>\r\n            <h3>CRM contact history<\/h3>\r\n            <p>Optionally deposit the raw transcription straight into the customer's CRM contact record \u2014 in addition to your data storage \u2014 so the full conversation sits alongside the rest of the account history.<\/p>\r\n          <\/article>\r\n        <\/div>\r\n      <\/div>\r\n    <\/section>\r\n\r\n    <section id=\"compliance\" class=\"cyrecord-2026-section cyrecord-2026-compliance-section\">\r\n      <div class=\"cyrecord-2026-container\">\r\n        <div class=\"cyrecord-2026-split-grid cyrecord-2026-split-grid-reverse\">\r\n          <div class=\"cyrecord-2026-diagram-placeholder\">\r\n            <p>Image placeholder<\/p>\r\n            <strong>Compliance \/ audit<\/strong>\r\n            <span>Secure archiving view<\/span>\r\n          <\/div>\r\n\r\n          <div class=\"cyrecord-2026-split-copy\">\r\n            <p class=\"cyrecord-2026-kicker\">Compliance &amp; security<\/p>\r\n            <h2>Meet strict compliance requirements <span>without compromise<\/span>.<\/h2>\r\n            <p>Many organisations now form contracts by phone and need voice signatures, and standards such as PCI DSS require interactions to be recorded and archived. CyRecord gives you the controls and audit trail to satisfy tough requirements.<\/p>\r\n            <ul class=\"cyrecord-2026-feature-list\">\r\n              <li>\r\n                <h3>PCI DSS-ready<\/h3>\r\n                <p>Automated pause and resume around card entry via the PCI Application Pause API.<\/p>\r\n              <\/li>\r\n              <li>\r\n                <h3>Secure by default<\/h3>\r\n                <p>Files compressed and encrypted as standard, with audit reports for compliance and security.<\/p>\r\n              <\/li>\r\n              <li>\r\n                <h3>Easy retrieval<\/h3>\r\n                <p>Search and playback through the CyReport web client; export or email recordings as MP3.<\/p>\r\n              <\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/section>\r\n\r\n    <section id=\"integration\" class=\"cyrecord-2026-section cyrecord-2026-integration-section\">\r\n      <div class=\"cyrecord-2026-container\">\r\n        <div class=\"cyrecord-2026-section-heading cyrecord-2026-section-heading-left\">\r\n          <p class=\"cyrecord-2026-kicker\">Better together<\/p>\r\n          <h2>Two solutions in one \u2014 recordings delivered <span>with your reports<\/span>.<\/h2>\r\n          <p>Integrate CyRecord with CyReport for centralised intelligence, and add CyDesk to control recording from the agent desktop.<\/p>\r\n        <\/div>\r\n\r\n        <div class=\"cyrecord-2026-mini-grid\">\r\n          <article class=\"cyrecord-2026-mini-card\">\r\n            <p class=\"cyrecord-2026-qa-tag\">CyReport<\/p>\r\n            <h3>Centralised intelligence<\/h3>\r\n            <p>Bring call data, reporting and playback together in one place for faster investigation.<\/p>\r\n          <\/article>\r\n          <article class=\"cyrecord-2026-mini-card\">\r\n            <p class=\"cyrecord-2026-qa-tag\">Playback<\/p>\r\n            <h3>Click-to-playback<\/h3>\r\n            <p>Move straight from a report or user record to the exact call \u2014 no extra searching.<\/p>\r\n          <\/article>\r\n          <article class=\"cyrecord-2026-mini-card\">\r\n            <p class=\"cyrecord-2026-qa-tag\">CyDesk<\/p>\r\n            <h3>Desktop control<\/h3>\r\n            <p>Control recording, screen-pop the customer's CRM record, and categorise calls by completion code.<\/p>\r\n          <\/article>\r\n        <\/div>\r\n      <\/div>\r\n    <\/section>\r\n\r\n    <section id=\"book\" class=\"cyrecord-2026-section cyrecord-2026-closing-section\">\r\n      <div class=\"cyrecord-2026-container\">\r\n        <p class=\"cyrecord-2026-kicker\">Get the facts right<\/p>\r\n        <h2>Every call, captured, understood and <span>acted on<\/span>.<\/h2>\r\n        <p>Compliance-grade recording, quality assurance that scores every call, and sentiment you can actually act on.<\/p>\r\n        <div class=\"button-container double\">\r\n          <a class=\"button darkblue-bg\" href=\"https:\/\/www.cytrack.io\/#CTA-forms\">Book A Demo<\/a>\r\n          <a class=\"button white-bg\" href=\"https:\/\/www.cytrack.io\/book-a-consultant\/\">Free Consultancy<\/a>\r\n          <a class=\"button white-bg popmake-5673\">Download brochure<\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/section>\r\n\r\n  <\/div>\r\n<\/div>\r\n<div class=\"cyrecord-2026-lightbox\" id=\"cyrecord-2026-lightbox\" aria-hidden=\"true\">\r\n  <div class=\"cyrecord-2026-lightbox-backdrop\" data-cyrecord-lightbox-close><\/div>\r\n\r\n  <div\r\n    class=\"cyrecord-2026-lightbox-dialog\"\r\n    role=\"dialog\"\r\n    aria-modal=\"true\"\r\n    aria-label=\"Expanded image view\"\r\n  >\r\n    <button\r\n      class=\"cyrecord-2026-lightbox-close\"\r\n      type=\"button\"\r\n      aria-label=\"Close expanded image\"\r\n      data-cyrecord-lightbox-close\r\n    >\r\n      \u00d7\r\n    <\/button>\r\n\r\n    <img decoding=\"async\" class=\"cyrecord-2026-lightbox-image\" src=\"\" 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