{"id":4948,"date":"2021-03-15T12:20:24","date_gmt":"2021-03-15T02:20:24","guid":{"rendered":"https:\/\/www.cytrack.io\/wpv6\/?page_id=4948"},"modified":"2025-10-28T07:54:35","modified_gmt":"2025-10-27T21:54:35","slug":"modules","status":"publish","type":"page","link":"https:\/\/www.cytrack.io\/wpv6\/modules\/","title":{"rendered":"Modules"},"content":{"rendered":"<div class=\"mainContainer productPage modulePage\" id=\"mainContainer\">\r\n<div class=\"col\">\r\n\r\n\r\n<div class=\"card homeNav\">\r\n<h5>The Cytrack suite is a range of customer experience modules that can be delivered individually or integrated for complete business solutions.<\/h5>\r\n\t<div class=\"homeNavContainer\">\r\n\r\n\t\t<div class=\"homeNavOption CyCX\">\r\n\t\t<div class=\"infoContainer\">\r\n\t\t\t<div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CyCX_Connect.svg\"><\/object><\/div>\r\n                        <h4>CyCX \u2014 Adaptive AI Omnichannel Contact Centre<\/h4>\r\n\t\t\t<p>CyCX is the ultimate web and telephony omnichannel contact centre solution to provide exceptional CX<\/p>\r\n\t\t\t<a href=\"\/cycx-omni-channel-contact-centre\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\t\r\n\r\n\t\t<div class=\"homeNavOption CyDesk\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CyDesk.svg\"><\/object><\/div>\r\n\t\t\t<h4>CyDesk \u2014 Unified Communications &amp; CRM integration<\/h4>\r\n\t\t\t<p>Integrates all of your standard telephone call controls with CRM and business data on your desktop<\/p>\r\n\t\t\t<a href=\"\/cydesk-desktop-agent\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"homeNavOption CyReport\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CyReport.svg\"><\/object><\/div>\r\n\t\t\t<h4>CyReport \u2014 Call Reporting &amp; Dashboards<\/h4>\r\n\t\t\t<p>Powerful Telephony &amp; Contact Centre Reporting via web browser user interface and powerful suite of intelligent reports.<\/p>\r\n\t\t\t<a href=\"\/cyreport-call-accounting-and-reporting\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<div class=\"homeNavOption CyRecord\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CyRecord.svg\"><\/object><\/div>\r\n\t\t\t<h4>CyRecord \u2014 Voice &amp; Screen Recording<\/h4>\r\n\t\t\t<p>Call and Screen recording and reporting with PCI DSS compliance<\/p>\r\n\t\t\t<a href=\"\/cyrecord-call-recording-and-reporting\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<div class=\"homeNavOption CyRecordInsight\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CyRecord_Insight.svg\"><\/object><\/div>\r\n\t\t\t<h4>CyRecord Insight - Speech Analytics<\/h4>\r\n\t\t\t<p>Call Transcription and Sentiment analysis services powered by AI.  Evaluate and categorise calls at scale to measure compliance, build scorecards, rate customer sentiment.<\/p>\r\n\t\t\t<a href=\"\/cyrecord-insights-speech-analytics\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"homeNavOption AttendantAI\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/BlueModuleAttendantAI.png\" alt=\"\"><\/div>\r\n\t\t\t<h4>CyCX Attendant AI \u2014 Virtual Front Desk<\/h4>\r\n\t\t\t<p>Automatically provide 24\/7 service hours, tackle queries anytime, and boost customer satisfaction.<\/p>\r\n\t\t\t<a href=\"\/cycx-attendant-ai\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<div class=\"homeNavOption AgentAssist\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/BlueModuleAgentAssist.png\" alt=\"\"><\/div>\r\n\t\t\t<h4>CyCX Agent Assist<\/h4>\r\n\t\t\t<p>Dynamic scripting and AI assistance<\/p>\r\n\t\t\t<a href=\"\/agent-dynamic-scripting\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"homeNavOption CyChat\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CyChat.svg\"><\/object><\/div>\r\n\t\t\t<h4>CyCX Chat \u2014 AI-Powered Web Chat<\/h4>\r\n\t\t\t<p>The perfect blend of virtual and human agents<\/p>\r\n\t\t\t<a href=\"\/cychat-web-chat-service-solution\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<div class=\"homeNavOption CySMS\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CySMS.svg\"><\/object><\/div>\r\n\t\t\t<h4>CySMS \u2014 SMS Services<\/h4>\r\n\t\t\t<p>SMS functionalities, whether for customer service such as SMS Call-Me, Telemarketing SMS bulk-out, SMS system alerts for administrators, or SMS to and from your desk to clients, partners and team members.<\/p>\r\n\t\t\t<a href=\"\/cysms-integrated-sms-message-service\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"homeNavOption CyCall\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CyCall.svg\"><\/object><\/div>\r\n\t\t\t<h4>CyCall \u2014 Outbound Proactive Telemarketing<\/h4>\r\n\t\t\t<p>A professional telemarketing outbound contact centre management and reporting system which can be used to increase revenue opportunities or to simply stay in touch with your customers.<\/p>\r\n\t\t\t<a href=\"\/cycall-omni-channel-outbound-and-tele-marketing-contact-centre\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"homeNavOption CySurvey\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CySurvey.svg\"><\/object><\/div>\r\n\t\t\t<h4>CySurvey<\/h4>\r\n\t\t\t<p>Customer Satisfaction & Agent Performance Insights<\/p>\r\n\t\t\t<a href=\"\/cysurvey-customer-service-measurement\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"homeNavOption CySocial\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CySocial.svg\"><\/object><\/div>\r\n\t\t\t<h4>CySocial - Social Media Message Centre<\/h4>\r\n\t\t\t<p>Brings open, rich media chat and messaging capabilities across SMS, Web Chat, WhatsApp and Facebook Messenger to provide real-time communication and collaboration.<\/p>\r\n\t\t\t<a href=\"\/cysocial-social-media-integration\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"homeNavOption CyCXWFM\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CyCX_WFM.svg\"><\/object><\/div>\r\n\t\t\t<h4>CyCX WFM \u2014 Workforce Management Services<\/h4>\r\n\t\t\t<p>Forecast, schedule and monitor your workforce in real time.<\/p>\r\n\t\t\t<a href=\"\/workforce-management\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n        <div class=\"homeNavOption Live\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CyLive.svg\"><\/object><\/div>\r\n\t\t\t<h4>CyLive - Interactive Voice Response (IVR)<\/h4>\r\n\t\t\t<p>Create powerful telephony based customer self service solutions including payment gateways and information services.<\/p>\r\n\t\t\t<a href=\"\/cylive-intelligent-ivr-and-design-tool\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\t\t\r\n\t\t\r\n\t\t<div class=\"homeNavOption CyLiveSpeech\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CyLive_Speech.svg\"><\/object><\/div>\r\n\t\t\t<h4>CyLive Speech \u2014 Speech Cognitive Services<\/h4>\r\n\t\t\t<p>Speech to text, text-to-speech and speech translation services.<\/p>\r\n\t\t\t<a href=\"\/cylive-speech-cognitive-services-ai\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<div class=\"homeNavOption CyPulse\">\r\n\t\t<div class=\"infoContainer\">\r\n                        <div class=\"logo\"><object type=\"image\/svg+xml\" data=\"\/wpv1\/wp-content\/uploads\/Blue_Module_CyPulse.svg\"><\/object><\/div>\r\n\t\t\t<h4>CyPulse \u2014 Application &amp; Services Monitoring Solution<\/h4>\r\n\t\t\t<p>Application & services monitoring solution to catch and resolve issues before users notice them<\/p>\r\n\t\t\t<a href=\"\/cypulse-services-monitoring\/\" class=\"button\">More info<\/a>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t<\/div>\r\n<\/div>\r\n\r\n<\/div>\r\n<\/div>\r\n\r\n","protected":false},"excerpt":{"rendered":"The Cytrack suite is a range of customer experience modules that can be delivered individually or integrated for complete business [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4948","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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