{"id":46,"date":"2018-12-11T16:21:55","date_gmt":"2018-12-11T06:21:55","guid":{"rendered":"http:\/\/www.cytrack.io\/?page_id=46"},"modified":"2025-12-16T10:20:43","modified_gmt":"2025-12-16T00:20:43","slug":"cydesk-computer-telephony-integration","status":"publish","type":"page","link":"https:\/\/www.cytrack.io\/wpv6\/cydesk-computer-telephony-integration\/","title":{"rendered":"CyDesk"},"content":{"rendered":"<div class=\"product-banner-container\">\r\n    <div class=\"product-banner-two-col\">\r\n        <div class=\"product-banner-sub-col product-banner-col-1\">\r\n            <div class=\"product-banner-header-content\">\r\n                <h1>Link your most important business tools<\/h1>\r\n                <h4>\r\n                Desktop call control with CRM applications and business process integration\r\n                <\/h4>\r\n                <div class=\"button-container double\">\r\n                    <a class=\"button darkblue-bg\" href=\"https:\/\/www.cytrack.io\/#CTA-forms\" onclick=\"CTADemo();\">Book A Demo<\/a>\r\n                    <a class=\"button white-bg\" href=\"https:\/\/www.cytrack.io\/book-a-consultant\/\">Free Consultancy<\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"product-banner-sub-col product-banner-col-2\">\r\n            <img decoding=\"async\" src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/CyDesk-Banner.png\" alt=\"\">\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"main-container CyDesk newProductPage\" id=\"mainContainer\">\r\n\r\n<div class=\"card\">\r\n<div class=\"col\">\r\n<!--CYDESK OVERVIEW-->\r\n\t<p>CyDesk is a browser-based Unified Communications desktop that consolidates full telephony controls, presence management, CRM integration (including screen-pop), and business data into a single interface for agents and supervisors.<\/p>\r\n\t<p>CyDesk can be deployed as a standalone solution or serve as the integrated core agent interface for CyCX (our AI-enabled omnichannel contact centre) and CyCall (our outbound contact centre solution).<\/p>\r\n<!--CYDESK PROBLEMS SOLVED-->\r\n<div class=\"problems\">\r\n  <h4>Problems CyDesk Solves<\/h4>\r\n  <div class=\"product-four\">\r\n\r\n    <div class=\"product-item\">\r\n      <div class=\"icon-container-div gradient1\" style=\"\r\n        --icon: url('https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/disconnected.svg');\r\n      \">\r\n        <img decoding=\"async\" src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/disconnected.svg\" alt=\"Disconnected tools icon\">\r\n      <\/div>\r\n      <p>Agents juggling separate telephony tools and CRM windows, slowing them down. Manual dialling, lack of caller context, and delayed follow-ups degrading the customer experience.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"product-item\">\r\n      <div class=\"icon-container-div gradient2\" style=\"\r\n        --icon: url('https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/eye.svg');\r\n      \">\r\n        <img decoding=\"async\" src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/eye.svg\" alt=\"Visibility monitoring icon\">\r\n      <\/div>\r\n      <p>Supervisors struggling to effectively monitor agent status, call history, or queue activity remotely.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"product-item\">\r\n      <div class=\"icon-container-div gradient3\" style=\"\r\n        --icon: url('https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/broken-chain.svg');\r\n      \">\r\n        <img decoding=\"async\" src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/broken-chain.svg\" alt=\"Broken connection icon\">\r\n      <\/div>\r\n      <p>Organisations finding that disparate systems hamper unified reporting, presence visibility, and efficient queue handling.<\/p>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/div>\r\n\t<!-- <div class=\"full-width-container\" style=\"text-align: center;\">\r\n\t\t<img decoding=\"async\" src=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/overviewcomposite-scaled.webp\" alt=\"Cytrack's Teams Overview Diagram\">\r\n\t<\/div> -->\r\n\t<p id=\"cyDeskVid\">CyDesk is for organisations of any size looking to enhance agent desktop efficiency, improve customer-facing responsiveness, integrate telephony with CRM\/business systems, and provide supervisors with real-time visibility.<\/p> \r\n\r\n\r\n<p><a onclick=\"modalOnOff('CyDesk-vid')\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/VID-button-CyDesk2B.jpg\" alt=\"CyDesk video\" \/><\/a><\/p>\r\n\r\n<div class=\"modal modalContainer\" id=\"CyDesk-vid\">\r\n    <div class=\"modalMainContent\">\r\n      <div class=\"embedContainer\">\r\n       <iframe id=\"video\" src=\"https:\/\/player.vimeo.com\/video\/263253089?api=1\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>\r\n      <\/div>\r\n   <\/div>\r\n<\/div>\r\n\r\n<h4 class=\"quote\">Key benefits<\/h4>\r\n\t<div class=\"product-key-benefits\">\r\n        <ul class=\"greenarrows\">\r\n        <li>Agents work more productively with click-to-dial, screen-pop of caller details and full call control in one window.<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\t<div class=\"product-key-benefits\">\r\n        <ul class=\"greenarrows\">\r\n        <li>Reduced training and fewer errors when telephony functions and business data live together.<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\t<div class=\"product-key-benefits\">\r\n        <ul class=\"greenarrows\">\r\n        <li>Supervisors gain real-time presence, queue logs and call history access from anywhere.<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\t<div class=\"product-key-benefits\">\r\n        <ul class=\"greenarrows\">\r\n        <li>Seamless integration with existing investments (CRM, database, Outlook) avoids costly re-builds.<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n<!-- <\/div>\r\n<\/div>\r\n\r\n<div class=\"card\">\r\n<div class=\"col\"> -->\r\n\t<h4 class=\"quote\">Key Features<\/h4>\r\n\t<div class=\"module-table\">\r\n\t\t<table width=\"100%\" border=\"0\" cellpadding=\"5\" class=\"module-table-style\">\r\n    <tr>\r\n      <td>Feature Name<\/td>\r\n      <td>Description<\/td>\r\n      <td>Benefit for User<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td>Click-to-Dial &amp; Screen-Pop<\/td>\r\n      <td>Directly dial phone numbers from Outlook, CRM, or any Windows app; incoming calls automatically bring caller details into view.<\/td>\r\n      <td>Agents respond faster, personalise the greeting, and reduce manual entry errors.<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td>Browser-based Desktop (No Install)<\/td>\r\n      <td>Runs fully in a supported web browser (PC or Mac), no software install required.<\/td>\r\n      <td>Easier rollout, minimal IT overhead and agents can log in from any location.<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td>Presence &amp; Status Management<\/td>\r\n      <td>Agents set availability, breaks, and view colleague statuses; supervisors can monitor user states.<\/td>\r\n      <td>Teams operate more transparently; supervisors can act quickly when team availability shifts.<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td>Unified Call Control<\/td>\r\n      <td>Full telephony control built into the desktop UI, including answer, hold, transfer, park and conferencing.<\/td>\r\n      <td>Simplifies handling complex call flows, reduces wasted transfers and improves caller experience.<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td>Call History &amp; Shared Agent Logs<\/td>\r\n      <td>View inbound, outbound and missed calls; optionally view other agents\u2019 call logs if permissioned.<\/td>\r\n      <td>Supervisors and agents gain full visibility of activity, enabling better follow-up and coaching.<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td>CRM &amp; Application Integration<\/td>\r\n      <td>Integrates with Outlook, Microsoft Dynamics, Salesforce and other databases for call logging, screen-pop and context.<\/td>\r\n      <td>Protects past tech investment and ensures a unified customer view across systems.<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td>Supervisor Dashboard &amp; Remote Monitoring<\/td>\r\n      <td>Supervisors can log in remotely to monitor teams, review call records and evaluate performance.<\/td>\r\n      <td>Enables effective remote supervision, coaching and quality assurance in distributed teams.<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td>Scalable for Large Teams<\/td>\r\n      <td>Designed to scale to thousands of users with modern web architecture.<\/td>\r\n      <td>Suitable for enterprise environments and growing teams without major architecture changes.<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td>Enterprise-Compliance &amp; Modular Add-ons<\/td>\r\n      <td>Optional call-recording, reporting tools and PCI-DSS compliant modules can be added.<\/td>\r\n      <td>Supports regulated industries, quality assurance and layered functionality growth.<\/td>\r\n    <\/tr>\r\n<\/table>\r\n\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n<div class=\"card\">\r\n<div class=\"col\">\t\r\n<!--INTEGRATIONS-->\r\n<a name=\"Integration\"><\/a>\r\n<div class=\"Integration small\">\r\n\t<h3>CRM and Database Integration<\/h3>\r\n\t\t<p>CyDesk works standalone or integrates with existing technology investments, including Customer Relationship Management systems (CRM), databases, Outlook, Access and many other Windows-based applications.<\/p>\r\n\t\t<p>Integration enables efficient customer lifecycle engagement and tracking from marketing through to servicing.<\/p>\r\n\t<h3>Build an Easily Accessible History of Customer Conversations<\/h3>\r\n\t\t<p>Successful omni-channel approaches, tracking customer conversations across different platforms is essential. By integrating CyDesk directly into your CRM, customer service agents automatically access an invaluable record of all previous interactions.<\/p>\r\n\t<h3>Link Your Most Important Business Tools<\/h3>\r\n\t\t<p>CyDesk integrates standard telephone controls, CRM, applications and business processes directly onto your desktop, enhancing customer experience and saving valuable time on each call.<\/p>\r\n\t\t\r\n\t\t    <div class=\"integrationPartners\">\n\t\t\t<div><a href=\"\/integrate-act\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Act.gif\" alt=\"act CRM\"\/><p>act!<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-active-directory\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/ActiveDirectory.gif\" alt=\"Microsoft Active Directory\"\/><p>Microsoft Active Directory<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-autotask\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/AutotaskLogo.jpg\" alt=\"Autotask\"\/><p>Autotask<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-chrome\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Chrome.gif\" alt=\"Google Chrome\"\/><p>Google Chrome<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-dynamics-365\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Dynamics365.gif\" alt=\"Microsoft Dynamics 365\"\/><p>Microsoft Dynamics<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-microsoft-edge\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Edge.gif\" alt=\"Microsoft Edge\"\/><p>Microsoft Edge<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-goldmine\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Goldmine.gif\" alt=\"Goldmine\"\/><p>Goldmine<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-heat\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/heatlogo.jpg\" alt=\"HEATGoldmine\"\/><p>HEAT Software<\/p><\/a><\/div>\n            <div><a href=\"\/integrate-hubspot\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/hubspotlogo.png\" alt=\"Hubspot\" \/><p>Hubspot<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-iress-xplan\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Iress.gif\" alt=\"Iress\"\/><p>Iress Xplan<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-maximizer-crm\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Maximizer.gif\" alt=\"Maximizer CRM\"\/><p>Maximizer CRM<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-myob-exo\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Myob.gif\" alt=\"MYOB\"\/><p>MYOB<\/p><\/a><\/div>\n            <div><a href=\"\/integrate-oracle-netsuite\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Netsuite.gif\" alt=\"Netsuite logo\"\/><p>Netsuite<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-microsoft-outlook\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/lg-outlook.png\" alt=\"Microsoft Outlook\"\/><p>Microsoft Outlook<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-microsoft-outlook\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Outlook.gif\" alt=\"Microsoft Outlook\"\/><p>Microsoft Outlook<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-pipedrive-crm\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/pipedrive-logo.png\" alt=\"Pipedrive\" \/><p>Pipedrive<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-freshworks\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/freshworks-crm.png\" alt=\"Freshworks\" \/><p>Freshworks<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-salesforce\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/SalesForce.gif\" alt=\"Salesforce\"\/><p>Salesforce<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-saleslogix\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Saleslogix.gif\" alt=\"Saleslogix\"\/><p>Saleslogix<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-simpro\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/SimPro-Software.gif\" alt=\"simPRO\"\/><p>simPRO<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-sugar\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/sugarcrm-logo.webp\" alt=\"Sugar\"\/><p>Sugar<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-vertafore-ams360\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Vertafore.gif\" alt=\"Vertafore\"\/><p>Vertafore<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-xero\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Xero_software_logo.svg.png\" alt=\"Xero\"\/><p>Xero<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-zendesk\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Zendesk_logo.svg.png\" alt=\"Zendesk\"\/><p>Zendesk<\/p><\/a><\/div>\n\t\t\t<div><a href=\"\/integrate-zoho-crm\"><img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/Zoho.gif\" alt=\"ZOHO\"\/><p>ZOHO<\/p><\/a><\/div>\n    <\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"card halfImage IMG-Right CyDesk-Availability-1\">\r\n\t<div><\/div>\r\n\t<div>\r\n\t\t<h3>Who Is Busy, Who Is Free? Easily Identify Individual User Status<\/h3>\r\n\t\t<p>Users can quickly update their status to any administratorpredefined option. This allows staff to identify colleague status, duration of absence, and enables supervisors to monitor efficient time usage.<\/p>\r\n\t\t<p>If a user wishes to contact an unavailable colleague, they can easily message them or set alerts to identify when that user becomes available.<\/p>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<div class=\"card halfImage IMG-Left CyDesk-Screen-pop-2\">\r\n\t<div><\/div>\r\n\t<div>\r\n\t\t<h3>Screen-Pop with Caller Details<\/h3>\r\n\t\t<p>CyDesk allows agents to access caller details immediately, enabling warmer, more professional welcomes.<\/p>\r\n\t\t<p>By integrating with your Customer Relationship Manager (CRM) or database, calls automatically match contacts in your system and present customer information in a screenpop directly on the agent\u2019s desktop.<\/p>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<div class=\"card halfImage IMG-Right CyDesk-Call-Control-3\">\r\n\t<div><\/div>\r\n\t<div>\r\n\t\t<h3>Call Control from Your Desktop<\/h3>\r\n\t\t<p>Calls can be answered, held and transferred with a button click. Agents can select from various transfer options; they can SMS or instant message colleagues or have CyDesk alert them when busy users become available.<\/p>\r\n\t\t<p>CyDesk enables click-to-dial from Outlook, CRM, databases or anywhere in Windows.<\/p>\r\n\t\t<p>This intuitive, flexible system ensures an efficient, costeffective platform for your organisation whilst providing the highest quality customer experience.<\/p>\r\n\t<\/div>\r\n<\/div>\t\r\n\r\n<div class=\"card halfImage IMG-Left CyDesk-Supervisors\">\r\n\t<div><\/div>\r\n\t<div>\r\n\t\t<h3>Powerful supervisor monitoring tools<\/h3>\r\n\t\t  <p>Due to flexible web-based architecture, supervisors can log in and monitor teams from anywhere using powerful tools integrated into CyDesk.<\/p>\r\n\t\t  <p>Supervisors can view logs of all calls made or received by each agent, and when used with CyRecord, individual calls can be played back at the click of a button.<\/p>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<div class=\"card halfImage IMG-Right CyRecord-laptop-4\">\r\n\t<div><\/div>\r\n\t<div>\r\n\t\t<h3>CyRecord&trade; Call Recording and Reporting with PCI DSS Compliance<\/h3>\r\n\t\t<p>Essential for any organisation, call recording provides undisputed call facts, resulting in more rapid dispute resolution.<\/p>\r\n\t\t<p><a href=\"\/cyrecord-call-recording-and-reporting\/\">CyRecord<\/a> also allows customer service monitoring and improvement through listening, training and compliance with regulatory body requirements.<\/p>\r\n\t\t<ul>\r\n\t\t\t<li>Ensure compliance with regulatory bodies.<\/li>\r\n\t\t\t<li>Prove adherence to the business requirements of your clients.<\/li>\r\n\t\t\t<li>Improve staff capability through listening and performance review.<\/li>\r\n\t\t\t<li>Improve service delivery through accurate recording of the facts.<\/li>\r\n\t\t\t<li>Resolve 'who said what' disputes quickly and without concession.<\/li>\r\n\t\t\t<li>Pinpoint top performers skills to help less successful colleagues.<\/li>\r\n\t\t<\/ul>\r\n\t<\/div>\r\n<\/div>\t\r\n\t\r\n<!-- <div class=\"card halfImage IMG-Left CyDesk-Next-Level\">\r\n\t<div><\/div>\r\n\t<div>\r\n\t\t<h3>Take it to the next level<\/h3>\r\n\t\t  <p>The Cytrack suite of software applications is modular enabling you to pick and <strong>choose what works for you<\/strong>. CyDesk is the desktop telephony interface and building block for Cytrack's Omnichannel <a href=\"\/cycx-omni-channel-contact-centre\/\">CyCX Connect<\/a> Inbound Contact Centre and <a href=\"http:\/\/www.cytrack.io\/cycall-omni-channel-outbound-and-tele-marketing-contact-centre\/\">CyCall<\/a> Outbound Contact Centre solutions. These solutions take your business to the next level in modern sales and marketing and customer service technology.<\/p>\r\n\t\t<h4 class=\"quote\">You don't need to be a call centre to utilise Contact Centre technology.<\/h4>\r\n\t\t<p>In the modern social online world, your customers call has never been more important. To be successful today, you must be able to swiftly and professionally respond to your customers across a broad range of interaction channels, from voice, to email, web chat to social media. This has to be managed together with ensuring customer satisfaction levels are high and ensuring the right person with the best skills is matched to handle the connection. Last but not least, it's essential to deliver accurate information in real time and historical reports to all divisions of the business. CyDesk computer telephony integration works in unity with Cytrack's contact centre solutions such as CyCall and CyCX Connect, so call us today and find out how we can help you find the perfect contact centre solution for your business.<\/p>\r\n\t<\/div>\r\n<\/div> -->\r\n\r\n<div class=\"card\">\r\n\t<div class=\"col\">\r\n\t\t<h4 class=\"quote\">CyDesk integrates standard telephone controls, CRM, applications and business processes directly onto your desktop, enhancing customer experience and saving valuable time on each call.<\/h4>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"Link your most important business tools Desktop call control with CRM applications and business process integration Book A Demo Free [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-46","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Computer Telephony Integration (CTI integration) - Agent Desktop solution<\/title>\n<meta name=\"description\" content=\"CyDesk computer telephony integration. Desktop agent unified communications to deliver advanced service management and business efficiency\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Computer Telephony Integration (CTI integration) - Agent Desktop solution\" \/>\n<meta property=\"og:description\" content=\"CyDesk computer telephony integration. 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