{"id":28,"date":"2018-12-11T16:06:33","date_gmt":"2018-12-11T06:06:33","guid":{"rendered":"http:\/\/www.cytrack.io\/?page_id=28"},"modified":"2024-11-19T08:40:38","modified_gmt":"2024-11-18T22:40:38","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/www.cytrack.io\/wpv6\/contact-support\/","title":{"rendered":"Contact Support"},"content":{"rendered":"<style>.sideBarContainer,#callToAction{display:none;}<\/style>\n<div class=\"mainContainer contact support\" id=\"mainContainer\" style=\"margin-top:8.5rem;\">\n<p><!--\n\n<div class=\"card header short\" style=\"background-image:url('\/wpv1\/wp-content\/uploads\/contact-group.jpg');\">\n\t\n\n<div class=\"col lightBox\">\n\t\t\n\n<h1>Contact Support<\/h1>\n\n\n\t<\/div>\n\n\n<\/div>\n\n--><\/p>\n<div id=\"icon-wrapper\">\n<div class=\"home_icon_text\">\n<p>Click an icon to get in touch<\/p>\n<\/div>\n<div class=\"contact-icon-group\">\n<div class=\"contact-icon-item circle\" id=\"web-chat-icon\">\n          <img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/web_chat_icon.png\" alt=\"Click to start a web chat\"><br \/>\n          <span class=\"tooltiptext tooltip-top\">Click to start a web chat<\/span>\n      <\/div>\n<div class=\"contact-icon-item circle\" id=\"email-icon\">\n          <img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/email_icon.png\" alt=\"Click to send us an email\"><br \/>\n          <span class=\"tooltiptext tooltip-top\">Click to send us an email<\/span>\n      <\/div>\n<div class=\"contact-icon-item circle\" id=\"web-callback-icon\">\n          <img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/web_callback_icon.png\" alt=\"Click to request a call-back\"><br \/>\n          <span class=\"tooltiptext tooltip-top\">Click to request<br \/>a call-back<\/span>\n      <\/div>\n<div class=\"contact-icon-item circle\" id=\"sms-icon\">\n          <img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/sms_icon.png\" alt=\"Send us an SMS on +61 480 018 370\"><br \/>\n          <span class=\"tooltiptext tooltip-top\">Send us an SMS on:<br \/>+61 480 018 370<\/span>\n      <\/div>\n<div class=\"contact-icon-item circle\" id=\"whats-app-icon\">\n          <img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/whats_app_icon.png\" alt=\"Contact us via WhatsApp on +61 1300 296 647\"><br \/>\n          <span class=\"tooltiptext tooltip-top\">Contact us via WhatsApp<br \/>+61 1300 296 647<\/span>\n      <\/div>\n<div class=\"contact-icon-item circle\" id=\"phone-icon\">\n          <img decoding=\"async\" src=\"\/wpv1\/wp-content\/uploads\/phone_icon.png\" alt=\"Click to view all our calling options\"><br \/>\n          <span class=\"tooltiptext tooltip-top\">Click to view our<br \/>call options<\/span>\n      <\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"innerContainer\" style=\"max-width:600px;\">\n<div class=\"card\">\n<div class=\"col\">\n<h1>Contact Support<\/h1>\n<h4>1) Dedicated support portal<\/h4>\n<p>The best way to track your support enquiry is via the <strong>dedicated Cytrack Support Portal<\/strong> (please note: this will open a new page and you will require to sign up if not already a user).<\/p>\n<p><a href=\"https:\/\/support.cytrack.com\/\" class=\"button\" target=\"blank\" rel=\"noopener noreferrer\">Visit Our Support Portal<\/a><\/p>\n<p><a href=\"https:\/\/support.cytrack.com\/space\/CSD\/1028947991\/Software+Downloads+%26+Updates\" class=\"button\" target=\"blank\" rel=\"noopener noreferrer\">Software Downloads<\/a><\/p>\n<p><\/p>\n<hr \/>\n<h4>2) Email Support<\/h4>\n<p>The quickest way to raise a support request is to simply email us at <a href=\"mailto:support@cytrack.io\" target=\"_blank\" rel=\"noopener\">support@cytrack.io<\/a>.  This will raise a support ticket in the support portal, from there you will have the option to communicate via email or by signing into the portal which provides additional functionality such as adding comments and attachments via the support portal web interface.<\/p>\n<p><\/p>\n<h4>3) Call us<\/h4>\n<p>We would strongly recommend <a href=\"http:\/\/support.cytrack.com\/\">visiting our support portal<\/a> first, where you will find a solution to 95% of all the issues we receive. If you still can&#8217;t find a solution, give us a call on the numbers below.<\/p>\n<p><strong>Australia : 1300 CYHELP  \/  1300 294357<\/strong><\/p>\n<p><strong>UK &amp; Europe : +44 (0) 1245 979994<\/strong><\/p>\n<p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><script type=\"text\/javascript\" src=\"https:\/\/az124611.vo.msecnd.net\/web\/v10\/CDWidget.js\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Click an icon to get in touch Click to start a web chat Click to send us an email Click [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Support - Cytrack Customer Experience Technology<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Support - Cytrack Customer Experience Technology\" \/>\n<meta property=\"og:description\" content=\"Click an icon to get in touch Click to start a web chat Click to send us an email Click [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cytrack.io\/wpv6\/contact-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Cytrack Customer Experience Technology\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-18T22:40:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/contact-support\\\/\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/contact-support\\\/\",\"name\":\"Contact Support - Cytrack Customer Experience Technology\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#website\"},\"datePublished\":\"2018-12-11T06:06:33+00:00\",\"dateModified\":\"2024-11-18T22:40:38+00:00\",\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/contact-support\\\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/#website\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/\",\"name\":\"Cytrack Customer Experience Technology\",\"description\":\"Cloud Contact Centre &amp; 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