{"id":1720,"date":"2019-07-25T08:32:42","date_gmt":"2019-07-24T22:32:42","guid":{"rendered":"https:\/\/www.cytrack.io\/?page_id=1720"},"modified":"2024-12-30T09:16:49","modified_gmt":"2024-12-29T23:16:49","slug":"why-cytrack-cx-solutions-for-government","status":"publish","type":"page","link":"https:\/\/www.cytrack.io\/wpv6\/why-cytrack-cx-solutions-for-government\/","title":{"rendered":"Why Cytrack CX solutions for Government"},"content":{"rendered":"
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Why Cytrack CX solutions for Government<\/h1>\r\n

\r\n Our platform agnostic software provide sensible and secure solutions for public sector organisations.\r\n <\/h4>\r\n
\r\n Book A Demo<\/a>\r\n Free Consultancy<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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We understand have experienced that the needs of the public sector can be very different from enterprise. Internal governance, published mandates, technology partnerships and established platforms have all been key factors for our Government clients directions and decisions. <\/strong><\/p>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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\r\n Our stand-alone, modular or all-in-one solution suite offers great flexibility and options for our Government clients. Especially as our products are platform agnostic, we work with the platforms you have now and give you choices for the future as your needs and technology bases change. <\/blockquote>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n
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As well as our telephony apps, consider Contact Centre solutions for your business challenges and needs \u2026 there remains a misconception that contact centre technology is only applicable to call centres, which simply isn\u2019t the case. The technologies, methodologies and managed approaches pioneered by call centres are now implemented in all smart businesses to boost customer experience. Every customer-facing employee should be considered part of your \u2018virtual contact centre\u2019 team.<\/p>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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Recommended applications for you<\/strong><\/h3>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n
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Unified Communications & CTI<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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CRM Integration<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Reporting, Dashboards & analytics<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Voice & Screen recording<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Speech Analytics<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Omnichannel Contact Centre<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Telemarketing & Pro-active engagement<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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IVR & Self Service<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Speech Cognitive Services & AI<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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SMS Messaging<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Web Chat Messaging<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Customer Satisfaction & Survey<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Evaluation & Assessment<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Live Chat AI<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Social Media integration<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Workforce Management<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Services Monitoring<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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CyCX Web Connect<\/p>\r\n <\/div>\r\n <\/a>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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CyDesk <\/span><\/h3>\r\n

Is our desktop unified communications, CRM integration tool and agent cockpit. We recommend CyDesk as this is where we collect information from the user such as presence, work types, breaks, completion codes, controlling voice recording and more.<\/span><\/p>\r\n

Learn more about CyDesk<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

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CyReport <\/span><\/h3>\r\n

This is our business intelligence reporting module which includes over 130 prepared reports, as well as a powerful configurable browser based dashboard for analytics and alerts. As a base CyReport will collect data from your communications platform and provide call statistics and more, but start adding some of the other modules below to enhance your view beyond just the phone data.<\/span><\/p>\r\n

Learn more about CyReport<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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CyRecord <\/span><\/h3>\r\n

We integrate CyRecord screen and voice recording to our CyReport solution for enhanced search and reporting on all your business communications. <\/span>Regulation compliance is an important requirement for many businesses and adherence review starts with CyRecord.<\/span><\/p>\r\n

Learn more about CyRecord<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

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CyRecord Insight Speech Analytics<\/span><\/h3>\r\n

For the ultimate in compliance management, Speech Analytics delivers the results where analysts can inspect calls at scale with previously unattainable granularity and visualize those results using our reporting tools. Transcript calls in their entirety on the fly, create lists of words to auto cross reference and categorise all your call recordings, measure sentiment and more.<\/span><\/p>\r\n

Learn more about CyRecord Insight<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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CyCX Connect<\/span><\/h3>\r\n

Is our omnichannel contact centre solution. CyCX Connect is where the customer experience technology really gets teeth to take your business to the next level. CyCX Connect provides a platform to build more analytical touch points where we can manage and assess the business through 360 degrees. Customers using the AI may well end up wanting to speak to a live agent and this may be via chat or phone.<\/span><\/p>\r\n

Learn more about CyCX Connect<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

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CyCall<\/span><\/h3>\r\n

Our outbound contact centre manager, outbound\/inbound call blending, predictive dialling, campaign list management and optimisation\u2014are now being used in smart ways to provide pro-active creative and exceptional customer experience services. CRM integration is a key component to deliver these services.<\/span><\/p>\r\n

Learn more about CyCall<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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CyLive<\/span><\/h3>\r\n

Our powerful solution adding a range of important technologies to the business, including voice recognition, speech cognitive services, artificial intelligence and more. CRM integration where the smart services can leverage customer details and preferences are crucial to bring this level of customer experience to the forefront.<\/span><\/p>\r\n

Learn more about CyLive<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

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CyLive AI Speech Cognitive Services<\/span><\/h3>\r\n

Text to Speech provides natural voice to your services that speak to users naturally with the Text to Speech service. Real-time speech translation capabilities are available for any of the supported languages and receive either a text or speech translation back. Speech translation models are based on leading-edge speech recognition and neural machine translation (NMT) technologies. They\u2019re optimised to understand the way people speak in real life and generate translations of exceptional quality.<\/span><\/p>\r\n

Learn more about CyLive Speech<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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CySMS<\/span><\/h3>\r\n

Adds SMS Messaging to your contact centre omnichannel experience – easily send SMS directly from your PC using CyDesk, reach all your clients with SMS marketing mail-outs directly from your database or CRM. Create Auto-Callbacks from SMS responses, route SMS replies and requests to service & sales staff according to skills, using our skills based routing functionality.<\/span><\/p>\r\n

Learn more about CySMS<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

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CyChat<\/span><\/h3>\r\n

Adds Web Chat Messaging. Chat is fast becoming a channel of choice for customer service and is the perfect complement to our CyCX Connect Omnichannel Contact Centre solution.<\/span><\/p>\r\n

Learn more about CyChat<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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CySurvey<\/span><\/h3>\r\n

Our survey and customer satisfaction management application. Read more on CySurvey and how important measuring customer satisfaction is to your business<\/span><\/p>\r\n

Learn more about CySurvey<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

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CyCoach <\/span><\/h3>\r\n

Our staff training and evaluation application leverages your voice recording to provide a process for creating assessment and questionnaires, then reviewing, assessing and delivering feedback to key customer experience staff.<\/span><\/p>\r\n

Learn more about CyCoach<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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CyCX AI<\/span><\/h3>\r\n

Our innovative virtual agent, chatbot, live chat and knowledge management solutions empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement. Leverage your knowledge base by combing with our CyLive AI Speech Cognitive Services<\/a> and your AI is now available from your IVR and your customers can use speech to navigate and find information they require in your self service process.<\/span><\/p>\r\n

Learn more about CyCX AI<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

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CySocial<\/span><\/h3>\r\n

Social Media integration – The multi-channel Contact Centre strategy MUST now include Social Media in its vision.<\/span><\/p>\r\n

Learn more about CySocial<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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CyCX Workforce Management <\/span><\/h3>\r\n

Improve your service levels and reducing staffing costs by closely matching staffing levels to workload with accurate forecasts, intelligent real-time monitoring & reporting. <\/span><\/p>\r\n

Learn more about CyCX WFM<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

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CyPulse<\/span><\/h3>\r\n

Monitors the performance and status of the Cytrack software applications being used for your business. CyPulse is delivered to provide status and alert information so support services can proactively identify the problems related to the application performance.<\/span><\/p>\r\n

Learn more about CyPulse<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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CyCX Web Connect<\/h3>\r\n

This will place your organisation at the cutting edge of world-class customer experience by combining web behaviour with your communications. There are 3 main elements \u2014 Superior Call Routing, Real-time Web-Behaviour Call Info, and Call Tracking Information Combined With Web Analytics<\/p>\r\n

Learn more about CyCX Web Connect<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

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Recommended Cytrack Articles & White Papers<\/h3>\r\n <\/div>\r\n
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\u201cOut\u201d is the new \u201cIn\u201d re-purposing\u201d outbound telemarketing solutions<\/p>\r\n <\/div>\r\n

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\u201cOut\u201d is the new \u201cIn\u201d re-purposing\u201d outbound telemarketing solutions<\/p>\r\n

Discover how \"old-school\" outbound telemarketing technologies can foster customer loyalty and happiness...<\/p>\r\n

Read More <\/i><\/p>\r\n <\/div>\r\n <\/div>\r\n

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Take your business to new levels of customer experience<\/p>\r\n <\/div>\r\n

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Take your business to new levels of customer experience<\/p>\r\n

So, where are you now and how far will you go to offer the best customer experience?<\/p>\r\n

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How to drive every aspect of the customer lifecycle journey<\/p>\r\n <\/div>\r\n

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How to drive every aspect of the customer lifecycle journey<\/p>\r\n

Successfully managing the customer lifecycle creates effective one-to-one customer journeys, resulting in improved customer loyalty.<\/p>\r\n

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9 Call Centre KPIs To Track For Customer Experience Success<\/p>\r\n <\/div>\r\n

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9 Call Centre KPIs To Track For Customer Experience Success<\/p>\r\n

There are many potential KPI metrics you can track\u2014this post helps call centre managers track the most important call centre KPIs.<\/p>\r\n

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Ensuring solid omnichannel communication with your customers<\/p>\r\n <\/div>\r\n

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Ensuring solid omnichannel communication with your customers<\/p>\r\n

Providing a swift, seamless response across a broad range of channels is the key to customer loyalty, increased lifetime value and ultimately increased profits.<\/p>\r\n

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Consumers are willing to pay for better customer experience<\/p>\r\n <\/div>\r\n

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Consumers are willing to pay for better customer experience<\/p>\r\n

66% of consumers discontinue using a brand due to poor customer service.<\/p>\r\n

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YourTown Helpline Increases Quality Counsellor Time<\/p>\r\n <\/div>\r\n

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YourTown Helpline Increases Quality Counsellor Time<\/p>\r\n

Discover how Cytrack helps YourTown increase quality of service to marginalised young people.<\/p>\r\n

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Why call recording is essential for every business<\/p>\r\n <\/div>\r\n

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Why call recording is essential for every business<\/p>\r\n

Businesses of all sizes face unprecedented levels of regulation, compliance and scrutiny, which is why a quality call & screen recording solution is critical.<\/p>\r\n

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Call Centre Integration with CRM<\/p>\r\n <\/div>\r\n

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Call Centre Integration with CRM<\/p>\r\n

Call Centre Integration with CRM is a relatively new but critical technology.<\/p>\r\n

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Why contact centre technology isn\u2019t only for call centres<\/p>\r\n <\/div>\r\n

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Why contact centre technology isn\u2019t only for call centres<\/p>\r\n

There remains a misconception that Contact Centre technology is only applicable to large enterprises, which simply isn\u2019t the case anymore.<\/p>\r\n

Read More <\/i><\/p>\r\n <\/div>\r\n <\/div>\r\n

<\/div>\r\n <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n<\/section>","protected":false},"excerpt":{"rendered":"Why Cytrack CX solutions for Government Our platform agnostic software provide sensible and secure solutions for public sector organisations. Book […]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1720","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nGovernment - Cytrack Customer Experience Technology<\/title>\n<meta name=\"description\" content=\"Internal governance, published mandates, technology partnerships & established platforms are all key factors for our Government clients.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Government - Cytrack Customer Experience Technology\" \/>\n<meta property=\"og:description\" content=\"Internal governance, published mandates, technology partnerships & established platforms are all key factors for our Government clients.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cytrack.io\/wpv6\/why-cytrack-cx-solutions-for-government\/\" \/>\n<meta property=\"og:site_name\" content=\"Cytrack Customer Experience Technology\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-29T23:16:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cytrack.io\/wpv1\/wp-content\/uploads\/Cytrack-for-Government-Banner.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/why-cytrack-cx-solutions-for-government\\\/\",\"url\":\"https:\\\/\\\/www.cytrack.io\\\/wpv6\\\/why-cytrack-cx-solutions-for-government\\\/\",\"name\":\"Government - 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