{"id":1715,"date":"2019-07-25T08:14:48","date_gmt":"2019-07-24T22:14:48","guid":{"rendered":"https:\/\/www.cytrack.io\/?page_id=1715"},"modified":"2024-12-30T09:08:24","modified_gmt":"2024-12-29T23:08:24","slug":"why-cytrack-cx-solutions-for-small-medium-business","status":"publish","type":"page","link":"https:\/\/www.cytrack.io\/wpv6\/why-cytrack-cx-solutions-for-small-medium-business\/","title":{"rendered":"Why Cytrack CX solutions for Small Medium Business"},"content":{"rendered":"
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Why Cytrack CX solutions for Small Medium Business<\/h1>\r\n

\r\n Discover the popular Cytrack solutions for small to medium enterprise.\r\n <\/h4>\r\n
\r\n Book A Demo<\/a>\r\n Free Consultancy<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Our Cytrack Evolve CX Solutions suite is designed for small-medium businesses, many of our customers are as small as 3 users or so using our apps to improve their business processes and customer experience. <\/strong><\/p>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n

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\r\n The great benefit of our Evolve CX Solutions suite is that its modular and will grow with you. Our products are platform-agnostic so we will work with the platforms you have now and give you choices for the future as your needs and technology bases change. <\/blockquote>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n
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As well as our telephony apps, consider Contact Centre for your business\u2026 there remains a misconception that Contact Centre technology is only applicable to large enterprises, which simply isn\u2019t the case anymore. The technologies, methodologies and managed approaches pioneered by call centres are now implemented in all smart businesses to boost customer experience. Every customer-facing employee should be considered part of your \u2018virtual contact centre\u2019 team.<\/p>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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Recommended applications for you<\/strong><\/h3>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n
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Unified Communications & CTI<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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CRM Integration<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Reporting, Dashboards & analytics<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Voice & Screen recording<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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Omnichannel Contact Centre<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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SMS Messaging<\/p>\r\n <\/div>\r\n <\/a>\r\n \r\n

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CyCX Web Connect<\/p>\r\n <\/div>\r\n <\/a>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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CyDesk <\/span><\/h3>\r\n

Is our desktop unified communications, CRM integration tool and agent cockpit. We recommend CyDesk as this is where we collect information from the user such as presence, work types, breaks, completion codes, controlling voice recording and more.<\/span><\/p>\r\n

Learn more about CyDesk<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

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CyReport <\/span><\/h3>\r\n

This is our business intelligence reporting module which includes over 130 prepared reports, as well as a powerful configurable browser based dashboard for analytics and alerts. As a base CyReport will collect data from your communications platform and provide call statistics and more, but start adding some of the other modules below to enhance your view beyond just the phone data.<\/span><\/p>\r\n

Learn more about CyReport<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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CyRecord <\/span><\/h3>\r\n

We integrate CyRecord screen and voice recording to our CyReport solution for enhanced search and reporting on all your business communications. <\/span>Regulation compliance is an important requirement for many businesses and adherence review starts with CyRecord.<\/span><\/p>\r\n

Learn more about CyRecord<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

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CyCX Connect<\/span><\/h3>\r\n

Is our omnichannel contact centre solution. CyCX Connect is where the customer experience technology really gets teeth to take your business to the next level. CyCX Connect provides a platform to build more analytical touch points where we can manage and assess the business through 360 degrees. Customers using the AI may well end up wanting to speak to a live agent and this may be via chat or phone.<\/span><\/p>\r\n

Learn more about CyCX Connect<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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CySMS<\/span><\/h3>\r\n

Adds SMS Messaging to your contact centre omnichannel experience – easily send SMS directly from your PC using CyDesk, reach all your clients with SMS marketing mail-outs directly from your database or CRM. Create Auto-Callbacks from SMS responses, route SMS replies and requests to service & sales staff according to skills, using our skills based routing functionality.<\/span><\/p>\r\n

Learn more about CySMS<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

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CyCX Web Connect<\/h3>\r\n

This will place your organisation at the cutting edge of world-class customer experience by combining web behaviour with your communications. There are 3 main elements \u2014 Superior Call Routing, Real-time Web-Behaviour Call Info, and Call Tracking Information Combined With Web Analytics<\/p>\r\n

Learn more about CyCX Web Connect<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n\r\n\r\n

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Recommended Cytrack Articles & White Papers<\/h3>\r\n <\/div>\r\n
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Why call recording is essential for every business<\/p>\r\n <\/div>\r\n

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Why call recording is essential for every business<\/p>\r\n

Businesses of all sizes face unprecedented levels of regulation, compliance and scrutiny, which is why a quality call & screen recording solution is critical.<\/p>\r\n

Read More <\/i><\/p>\r\n <\/div>\r\n <\/div>\r\n

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Make your call recordings PCI DSS compliant<\/p>\r\n <\/div>\r\n

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Make your call recordings PCI DSS compliant<\/p>\r\n

Call recording is essential for organisations of any size that interact with their customers over the telephone. Make sure you are fully compliant in how you go about it.<\/p>\r\n

Read More <\/i><\/p>\r\n <\/div>\r\n <\/div>\r\n

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Call Centre Integration with CRM<\/p>\r\n <\/div>\r\n

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Call Centre Integration with CRM<\/p>\r\n

Call Centre Integration with CRM is a relatively new but critical technology.<\/p>\r\n

Read More <\/i><\/p>\r\n <\/div>\r\n <\/div>\r\n

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Why contact centre technology isn\u2019t only for call centres<\/p>\r\n <\/div>\r\n

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Why contact centre technology isn\u2019t only for call centres<\/p>\r\n

There remains a misconception that Contact Centre technology is only applicable to large enterprises, which simply isn\u2019t the case anymore.<\/p>\r\n

Read More <\/i><\/p>\r\n <\/div>\r\n <\/div>\r\n

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5 Ways You Can Impact Your Business Through Customer Experience<\/p>\r\n <\/div>\r\n

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5 Ways You Can Impact Your Business Through Customer Experience<\/p>\r\n

There are five key ways in which the Cytrack \u2018Customer Experience (CX) Solution Suite\u2019 will have an immediate and lasting impact on your business.<\/p>\r\n

Read More <\/i><\/p>\r\n <\/div>\r\n <\/div>\r\n

<\/div>\r\n <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n \r\n<\/section>\r\n\r\n","protected":false},"excerpt":{"rendered":"Why Cytrack CX solutions for Small Medium Business Discover the popular Cytrack solutions for small to medium enterprise. 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