Overview
Cytrack Solutions for Microsoft Teams
- Add ‘Phone System’ – turns Microsoft Teams into your business phone system
- Add CyDesk — integrate your CRM (most out-of-the-box)
- Add ‘CyRecord’ – Voice and screen recording with call reporting and analysis
- Add ‘CyReport’ – Reporting and analysis on your Microsoft Teams activities and usage
- Add ‘CyCX’ – Contact centre solution for omni-channel collaboration & customer experience
Communications Solutions for Microsoft Teams
Microsoft Teams becomes your business phone system for voice calls & video conferencing. Now everyone in your business, no matter where they are, can be connected with people inside and outside of your business.
The benefits of reduced travel costs and risks, plus increased productivity with features such as presence visibility, notifications, team workspaces, video conferencing and screen sharing means that Teams is now a fundamental part of how our businesses operate.
Now Go Beyond Calls, Video and Chat with Cytrack Communication Solutions for Microsoft Teams
Learn more about our Microsoft Teams solutions…
Phone System
Cytrack Calling For Microsoft Teams
Add 'Phone System' to turn Microsoft Teams into your business phone system
- Powered by 'Anynode' officially certified SBC by Microsoft for Direct Routing
- Local Australian Support
- Number porting
- Each user has a dedicated phone number (DID) linked to Office 365
- Your Teams licensing remains with you and your partner
- Training included
CRM Integration
CyDesk for Microsoft Teams
Add 'CyDesk for Microsoft Teams' for CRM integration call and screen recording option for compliance, training & quality assurance
- Incoming calls prompt automatic screen-pop with caller's details
- Click-to-dial from Outlook, CRM, database or anywhere in Windows
- Store call history under the CRM contact record
- Store URLS links to voice recordings under the CRM contact record
- Map user presence to Teams presence
- Operates from within the Teams user interface or pop out for side-by-side operation
Call Recording
CyRecord for Microsoft Teams
Add 'CyRecord for Microsoft Teams' call and screen recording option for compliance, training & quality assurance
- Encrypted voice recordings with security management can be stored directly to cloud storage
- Record all or record on demand
- Pause, resume controls
- Integrates to CyReport for call playback and sharing
- Optional voice transcription, call sentiment and analytics
- Optional Agent scorecards Q&A and call rating with CyCoach
- Optional integration of call recording to your CRM contact history
Communications & Performance Analytics
CyReport for Microsoft Teams
Add 'CyReport for Microsoft Teams' Reporting & Analytics on business performance, activities, QoS, and more
- User performance & utilisation
- Call Quality Analysis
- Full range of reports for powerful analysis
- Drill down to meeting organiser & participants
- Report by call modality including call, meeting, video conference, screen share, etc
- Powerful Report Generator
- Operates from within the Teams user interface or pop out for side-by-side operation
Contact Centre
CyCX for Microsoft Teams
Add 'CyCX for Microsoft Teams' Contact Centre solution for omni-channel collaboration & customer experience
- UC Desktop & CRM Integration
- Inbound Contact Centre
- Telemarketing Contact Centre
- Collaboration & Omni-Channel modules
- Web Chat, Email Queuing, Social Media Integration
- Voice Analytics
- SMS Services
- Workforce Optimisation
- Workforce Management
- IVR Self Service
IT Security
Security and privacy begin with the way data is handled, stored and protected. Cytrack cloud services are hosted in Microsoft Azure and provide the highest level of stringent specifications for securing customer data and information and ensuring customer privacy. Reduce costs and complexity with our highly secure cloud foundation managed by Microsoft including multilayered, built-in security controls and unique threat intelligence from Azure that helps identify and protect against rapidly evolving threats, as well as continuous protection with deeper insights from Microsoft Defender for Cloud.
Take advantage of multi-layered security provided by Microsoft across physical datacenters, infrastructure, and operations in Azure. Gain from the state-of-art security delivered in Azure data centers globally. Rely on a cloud that is built with customized hardware, has security controls integrated into the hardware and firmware components, and added protections against threats such as DDoS. Benefit from a team of more than 3,500 global cybersecurity experts that work together to help safeguard your business assets and data in Azure.
Click the button below for more details on our IT Security Management
Why Cytrack is your trusted Microsoft Teams partner
Our track record of success with Microsoft
We have enjoyed a partner relationship with Microsoft since 1995.
Our system integrations
Cytrack can also integrate more than 100 leading business apps and in-house solutions to ensure you get most value from your wider systems. See all of our integrations here.
Our cloud services support
Our Cytrack Azure Cloud Platform Management services ensures the Cytrack Cloud infrastructure allocated to your business delivers what you need, so you can focus on your priorities – your product and your customers.
Our customers take advantage of a proactive service that ensures security, performance, availability, cost and compliance are monitored and managed effectively.
Our professional services
Cytrack Professional Services help you optimise your investment, through our portfolio of services, ranging from planning, designing, and implementation to project management, ongoing support, and consulting.
See more about our professional services here.
Ready to learn more about powering up your Microsoft Teams organisation?